Customer Success Associate - Marketing Services

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our Digital Marketing Services team. The ideal candidate for this role will have a deep passion for marketing, superior customer experience and entrepreneurship. You will be responsible for managing client relationships, ensuring client satisfaction, and coordinating with internal teams to deliver outstanding web marketing results.

About AutoLeap
AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

As a Customer Success Associate - Marketing Services, you will:

• Collaborate with the web marketing team to plan, execute, and monitor digital marketing campaigns, ensuring they meet client objectives and deadlines
• Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact for all web marketing-related queries and concerns
• Communicate with customers directly to understand their requirements and execute their content strategy
• Monitor and improve online content in line with SEO insights, digital KPIs and UX requirements
• Present detailed performance reports to clients, highlighting key metrics, insights, and recommendations for improvement
• Proactively identify potential issues and implement effective solutions to prevent or resolve them

To be successful in this role, you will need:

• Strong academic background and expertise in digital marketing channels
• 1-2 years of experience in client servicing or account management for marketing
• Excellent written and verbal English communication skills
• Strong project management and organizational abilities

If this sounds like something you’ll be great at, apply away!