Digital Account Manager

BACKBONE Athens is seeking a highly motivated and enthusiastic Account Manager to join our team. As an Account Manager, you will play a key role in building and maintaining strong client relationships, ensuring client satisfaction, and helping to improve the overall account management process.

In this role, you will collaborate closely with our client services team in managing client communication, gathering client requirements for new requests and vetting new leads, assisting with project requirements and coordinating deliverables . You will have the opportunity to work with a diverse range of clients and gain hands-on experience in the digital industry.

Key Responsibilities

Operating as the lead point of contact for any and all matters specific to clients.

Managing incoming support requests and utilizing planning tools to assign and track support team progress.

Providing client reports regarding support tasks utilization and identifying areas of improvement.

Speaking with existing customers to log new opportunities within the company CRM platform.

Overseeing client account management, including negotiating contracts and agreements.

Building and maintaining strong, long-lasting client relationships.

Requirements

• Strong written and verbal communication skills

• Ability to build and maintain relationships with clients
• Exceptional organizational and time management skills
• Knowledge of web development and digital marketing concepts
• Attention to detail and ability to manage multiple accounts simultaneously
• Strong Word, Excel, PowerPoint skills / Google Workspaces is preferred
• Experience with CRM platforms
• Ability to work both independently and collaboratively in a team environment
• Prior experience in account management or client-facing role
• Fluency in English (written and spoken) is required
• Flexibility to adapt to changing priorities and client needs
• Strong problem-solving and critical thinking skills
• Bachelor's degree in Business, Marketing, or related field is preferred

Benefits

• 💰 Competitive remuneration package
• 🏠 Remote working model with strong team spirit
• 💯Opportunity to work alongside people who are always eager to mentor
• 🌎 Chance to work with a global team of digital experts in Vancouver (Canada) and Bogota (Colombia).
• Career growth opportunities depending (performance driven)
• Opportunity to attend local and international conferences and events
• Sponsored attendance to industry related training