Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
The people you’ll like to work with and things you'll enjoy impacting:
As an Senior IT Operations Specialist reporting into the Global IT Operations Manager in our Enterprise Technology team, you will act as the primary technical architect and lead within the IT Operations domain. Your role shifts beyond day-to-day support to focus on analyzing the broader IT landscape, defining high-level system architecture, and proposing strategic improvements to ensure a scalable, secure, and integrated ecosystem. You will serve as the visionary for how our systems (IAM, UEM, ITSM) interact while remaining the final technical escalation point for the team.
IT Landscape Architecture & Strategic Improvement
- Architectural Analysis: Continuously analyze the existing IT landscape (SaaS stack, infrastructure, and integrations) to identify bottlenecks, security gaps, and technical debt.
- High-Level Design: Propose and design high-level architectural changes to improve system scalability, reliability, and interoperability across the organization.
- Solution Scouting: Research and propose new technological solutions and platforms that align with business goals and drive digital transformation.
- Security & Compliance Architecture: Work with the Security team to bake security baselines and compliance standards (e.g., CIS benchmarks) directly into the system architecture.
System Integration & Platform Ownership
- Advanced Integration Design: Define the strategy for how core systems (Okta, Workspace One, JSM) integrate. Own the "Big Picture" of the HRIS-IDP-UEM data flow.
- IAM Strategy: Architect global identity and access models (e.g., RBAC, Passwordless initiatives) and resolve complex architectural conflicts in authentication flows (SAML/OIDC).
- UEM Roadmap: Define the technical roadmap for the global device fleet, ensuring automated provisioning pipelines minimize manual touchpoints.
- Automation Leadership: Architect multi-system data pipelines and sets coding/logic standards for automations built in low-code platforms (Make/n8n) or scripts.
Technical Leadership & Final Escalation
- Strategic Mentorship: Shape the technical culture of the team by mentoring Regular and Associate Specialists on engineering best practices, peer reviews, and architectural thinking.
- Final Technical Escalation: Serve as the ultimate authority for the most critical technical incidents that require deep-dive system analysis or architectural adjustments.
- Data-Driven Strategy: Use expert-level analysis of ITSM and system metrics to justify architectural changes and report on the "health of the landscape" to leadership.
Requirements
Essentially, to ensure you succeed in this role you’re going to need:
- Systems Architecture: Proven ability to translate business requirements into technical configurations and design scalable IT ecosystems.
- Expert IAM & Integration: Deep knowledge of Okta, GWS. Expertise in debugging intricate authentication flows and designing automated Lifecycle Management (LCM).
- Advanced UEM Administration: Expertise in Workspace One (or similar), including scripting advanced installations, sensors, and managing OS-level patch management cycles.
- Enterprise Automation: Proficiency in architecting complex workflows using Make/n8n or scripting (PowerShell/Python), with a focus on error handling and data integrity.
- Analytical Thinking: Ability to perform Root Cause Analysis (RCA) on a systemic level, identifying patterns rather than just symptoms.
- Digital Workplace Tools: Expert-level knowledge of Atlassian suite (JSM, Jira, Confluence), Slack, and Miro from a backend/architectural perspective.
- Certifications: Professional-level certifications (e.g., Okta Certified Professional, VMware VCP-Digital Workspace, or Google Professional Workspace Administrator) are highly desirable.
At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.
Benefits
Some of the benefits we offer in Poland are:
- This is a fully remote position, we take pride in being a globally distributed team.
- A holiday allowance of 26 days + public holidays.
- Private medical care from Allianz health (subsidized by Booksy).
- Additional life insurance from PZU (voluntary and unsubsidised).
- Multisport card (voluntary and unsubsidised).
- Online consultations with Psychologist Booksy (fully subsidised by the company).
- Access to English online language training (Speexx).
- Pethelp - insurance for pets
- Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers).
How AI helps us find great people:
Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way.
If you have questions, just drop us a note - we’re happy to explain more.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.
