Product Manager

Description

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  

Why you will love this opportunity as Product Manager at Civica  

As a Product Manager, you will be responsible for defining the strategic vision for your team driven by Civica’s overall vision and creating product roadmaps that align to Civica’s strategic goals.   

You will be responsible for leading other product managers, collaborating with product design, user research, engineering and commercial teams. Overseeing lifecycle management of your product, ensuring alignment with the company’s mission and vision of becoming a global GovTech champion, whilst delivering critical products and services to citizens around the world.   

You will be an expert in creating clear and precise customer and outcome focused requirements. You will lead by example and have hands on execution of the product strategy for your product delivery, ensuring that product development practices and roadmaps are aligned to our global vision, to maximise productivity and growth.    

What you will do to be successful in this role as Product Manager  

Key responsibilities: 

• Develop and maintain a deep understanding of customer needs, market trends, and business goals to define and refine the product roadmap   

• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development and launch   

• Conduct customer interviews, surveys, and market research to gather feedback and insights that inform product decisions   

• Hands-on approach to defining and prioritising product requirements to guide the engineering process   

• Oversee the entire product development lifecycle, from concept to launch, ensuring timely and successful delivery of product features and releases   

• Plan and execute successful product launches collaborating closely with Product Marketing team, including developing launch plans, positioning, and messaging   

• Analyse data and metrics to measure product performance, identify areas for improvement, and make informed data-driven product decisions   

• Champion a strong culture of knowledge sharing and product decision and design documentation  

Requirements

• Strong product management experience, working in a modern software or product led organisation 

• Experience operating with Agile development methodologies to manage product development and collaborate with engineering teams 

• Ability to navigate and address the complexities of product lifecycle management.   

• Strong analytical skills to collect, analyse, and interpret data to inform product decisions and identify market opportunities  

• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility   

• Driving force behind building and execute a product roadmap and strategy that aligns with customer needs and company goals   

• Ability to work effectively with cross-functional teams, including engineering, design, marketing, sales, and customer success 

• Experience crafting compelling stories to communicate product vision, value, and benefits to various stakeholders at different levels   

We Want You to Bring Your Whole Self to Work 
 
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why You'll Love Working with Us 
 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

Benefits

Time Off & Work-Life Balance 

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
✔ Days of Difference – Up to 3 extra days off for volunteering. 
 

Financial Well-being & Security 

✔ Pension Contributions – 5% employer match to support your future. 
✔ Income Protection – Up to 75% salary cover for long-term illness. 
✔ Life Assurance – 4x salary tax-free lump sum. 
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

✔ Private Medical Insurance – Fast access to private healthcare. 
✔ Health Cash Plan – Claim back physio, therapies & more. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

 We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.