In this pivotal role, you will oversee a dedicated team responsible for verifying employment histories, educational backgrounds, professional references, and license statuses for job applicants on behalf of our clients. As the Verifications Specialist Team Lead, you'll play a key role in shaping the future of our Verification Department by providing training, coaching, and support to your team members.
We want to hear from you if you thrive in a collaborative environment and are committed to excellence! We are seeking a driven, hardworking, and personable individual to step into the role of Verifications Team Lead.
Job Responsibilities:
- Train and coach new and current employees in the Verification Department.
- Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
- Conduct queue cleanup.
- Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
- Assist hiring managers in the interviewing and hiring process.
- Process verification files.
- Perform other duties as assigned.
Requirements
- 1-2 years of background experience with Verifications and Team lead.
- Ability to maintain regular and punctual attendance.
- Able to thrive in a fast-paced environment.
- Able to quickly learn new software and use systems accurately.
- You are a natural problem solver and are focused on creating solutions.
- You can adapt quickly to a changing environment.
- You work well independently but understand the importance of teamwork.
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
Preferred Qualifications:
- High School Diploma or equivalent required.
- 1+ years experience in an office setting.
- Working knowledge of G-Suite and Microsoft Office products.
- Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
- Ability to sit for extended periods.
- Ability to be on the phone for extended periods.
- Perform extensive internet and phone research.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
