Key Account Manager

As Key Account Manager, you will play a pivotal role in driving commercial success and account growth for TabSquare in the Malaysia market. This is a high-impact role that requires strategic account planning, stakeholder engagement, and hands-on execution to ensure revenue growth and long-term client success.

You will lead strategic initiatives to expand relationships with our largest enterprise clients, deliver value-based solutions, and ensure seamless onboarding and engagement. The ideal candidate will bring a strong background in enterprise account management, a passion for technology-driven solutions, and a deep understanding of the F&B or B2B SaaS landscape.

This position will report to the Head of Sales based in Singapore.

Responsibilities:

• Develop and execute strategic account plans to drive revenue growth and retention for key enterprise accounts. Oversee strategic multi-market accounts where applicable.

• Own commercial success and performance across a portfolio of high-value clients.

• Cultivate strong relationships with senior stakeholders within client organizations to identify upsell and cross-sell opportunities.

• Lead regular business reviews with clients, supported by data-driven insights and clear action plans for mutual growth.

• Monitor and anticipate client needs, addressing challenges proactively while ensuring high satisfaction levels.

• Identify trends in client behavior, industry developments, and competitor activities to shape account strategies.

• Partner with cross-functional teams, including Product, Operations, and Customer Success to deliver outstanding value to clients.

• Maintain accurate forecasting and tracking of account metrics in the CRM system.

• Contribute to improving internal processes within the account management function.

• Overall, 4-5 plus years of experience in managing enterprise accounts, with approx. 2-3 years of experience in F&B space or B2B software sales.

• Strong presentation skills with the ability to present to audiences in one-on-one or large groups settings

• Has client-centric approach to solution-selling, with the ability to influence and articulate a value proposition based on clients business challenges

• Highly motivated with an outgoing personality and a strong sense of accountability and initiative

• Willingness to travel (approx 1 week per month) and engage in after hours entertainment with key accounts on a cyclical basis

• Tenacity and mental resilience to work in a high pressure environment and rise to meet challenging targets

• Maturity to work in a small team with strong personalities and to be flexible within that environment

Why Join TabSquare

• Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate

• Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.

• Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership. 

• Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.

• Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.