Community Manager

Jr-Mid Community Manager
Manchester, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This position sits in our Marketing & Technology service. We combine data, technology, creative and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like social, influencer, TTL ad campaigns, augmented reality, AI and innovation. Our clients include eBay, easyJet, Just Eat Takeaway and Pepsico.

JOB PURPOSE

If you are looking for an exciting new role creating world class community management/engagement for a brilliant automotive brand then we want to hear from you.

We’re seeking a culture-obsessed social media / community manager to develop highly engaged communities for one of the world’s biggest and most exciting brands that is driving culture forward.

You’ll be experienced working on major brands, managing multiple social media platforms with excellent communication and copywriting skills, a strategic eye for reporting, and a creative flair informing or coming up with ideas for your client.

You’ll be comfortable to communicate with the client directly if needed and supported by your wider team, and be proactive in uncovering opportunities to drive community engagement forward in new and exciting ways. Balancing scheduling, posting, engaging with the community, gathering social insights and identifying the latest trends and platform updates will be second nature to you (and fun!).

It goes without saying that you’ll know the latest social trends, memes, viral sounds and breaking news before anyone else does – and be able to bring them to a weekly newsroom. Identifying ‘reactive’ opportunities for your brands, and placing it at the heart of social culture will be part of your repertoire.

Please note that this role is based on a shift pattern with regular weekend work alongside another member of the same community management team sharing the shifts.

WHAT YOU’LL DO:

• Daily monitoring and community engagement across key social media platforms for a roster of key clients
• Creating assets in app, and having expert knowledge of the latest trends and platform updates
• Proactively finding new opportunities to drive community engagement forward
• Responsible for the scheduling and community engagement of social channels such as TikTok, Threads, Instagram, Pinterest, Facebook, YouTube and beyond
• Bringing social trends, insights and platform updates to the wider team through a weekly newsroom and proactively where appropriate
• Brand guardian of your client’s TOV and look and feel
• Completing work to a deadline, often with fast turnaround times
• Be aware of, and respond to current platform updates, media trends and pop culture
• Use your experience and ideas to contribute to the development of our creative process
• Contribute to our creative process by sharing your ideas and experience
• Working in a shift pattern including regular weekend work.

WHAT YOU BRING:

• Relevant experience in a social media manager / community management role within a creative and fast paced environment
• Community management experience for a large, global brand across multiple platforms
• Expert knowledge of scheduling and social media platforms
• Finger on the pulse for trends (social, cultural, gaming, music)
• Brilliant, creative writer
• Excellent written and verbal communication skills
• Strong presentation skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Works well within a team and with clients

WE OFFER:

• A flexible, hybrid working policy (2 days from the office, depending on location).
• An excellent salary based on experience and equal pay policies.
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.