Senior Solution Sales Director (Risk & Audit Expert)

Position Overview:

The Senior Solutions Director will be seen as a technical leader, with deep expertise in Diligent’s Risk & Audit products. This position plays an instrumental role in supporting revenue growth by understanding customer needs, tailoring solutions, and influencing decisions through addressing specific and complex challenges.

This individual contributor role involves engaging with customers, managing opportunities, and ensuring alignment throughout the customer journey. As a trusted advisor, the Senior Solutions Director will collaborate closely with the Accounts team, providing technical expertise during co-selling or solution discussions. A key element of this position is coaching and sharing domain knowledge with colleagues to help them build a deeper understanding of Diligent’s products.

The role requires a commercially aware, collaborative individual with a proven ability to influence and deliver results. The Senior Solutions Director embodies our culture and values and has demonstrated experience partnering with stakeholders to achieve shared objectives.

Key Responsibilities

• Demonstrates an expert level of technical knowledge in Diligent’s Risk & Audit products and solutions.
• Uses sound judgment, technical expertise and analytical thinking to propose different solutions to address more complex customer issues.
• Adopts a ‘solutions’ selling approach, understanding customer needs, and developing solutions through the lens of the Diligent One Platform.
• Ensure high levels of prospect satisfaction through proactive outreach with relevant insights and regular follow-ups to drive new opportunities.
• Collaborate with the Sales team to create strategic account plans including proposals, presentations, and other sales materials that highlight the product solutions’ technical capabilities and advantages to address customer needs.
• Coach and support the development of the Sales team internally by enhancing their technical knowledge, understanding of business value and developing their professional skills through curated learning forums.
• Effectively utilise sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.
• Accurately maintain CRM records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Utilises external insights of the competitor landscape, including customers’ business strategy and the direction of the industry to inform the creation of strategic account plans.

Required Experience/Skills:

• Experience in the Risk & Audit domain is essential. While strategic sales experience is a plus, we are equally interested in Risk & Audit professionals who may not have a formal sales background.
• Desirable to have proven ability to navigate complex sales cycles and manage large, complex deal negotiations with strategic clients.
• Ability to build and maintain relationships with diverse stakeholders at different levels of the organisation.
• Continuous learning, including a desire to develop knowledge and expertise in internal products, external industry trends and the customer landscape.
• Strong communication, presentation and influencing skills.
• A high level of curiosity and empathy with the ability to understand a potential customer's context, issues and pain points through effective questioning and listening.
• Self-motivated, results-driven, and ability to work in a fast-paced and dynamic environment.
• Fluency in German & English Language.