AI Client Experience & Strategy Consultant
Location: US East Cost-Remote with occasional client site visits
With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM.
Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale.
Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience.
Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms.
Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive.
We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!
The Role:
We are seeking a dynamic professional to join our Sense Maker and Sense Collective team, supporting the creation of AI-led client experiences and strategic workshops. This role is ideal for someone passionate about AI innovation, client engagement, and business transformation, with a strong ability to synthesize stakeholder needs and deliver impactful solutions.
You will play a key role in designing and delivering interactive AI experiences, training legal professionals on AI tools, and helping clients align on AI strategy. This position requires creativity, adaptability, and confidence in guiding conversations with senior stakeholders.
