FreedomPay is seeking a solution-oriented Technical Partner Manager to join our growing team and serve as a trusted resource to our most strategic enterprise partners- ISVs, Acquirers, and Resellers. This role blends deep technical acumen with strong project management and engagement skills to drive successful delivery of complex, global initiatives.
The ideal candidate thrives in fast-paced environments, is fluent in both technical and business contexts, has a robust payment technology background, and is energized by solving problems across cross-functional teams. You’ll own the end-to-end operational success of assigned partners, acting as both a technical advisor and delivery lead.
Primary Responsibilities:
- Own the full lifecycle of assigned partners serving as the primary technical and strategic point of contact from onboarding through ongoing support.
- Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams.
- Lead the coordination of complex software initiatives ensuring projects are delivered on time and within scope.
- Translate partner needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables, including tracking and reporting project milestones
- Conduct meetings with partners to review delivery progress, usage trends, open items, and opportunities for optimization.
- Manage project documentation including requirements, design specs, release notes, and training materials.
- Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies.
- Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for the partners priorities.
- Escalate and resolve issues with urgency and transparency, maintaining high levels of partner satisfaction and retention.
- Contribute to the evolution of the Technical Partner Manager function by developing repeatable processes, playbooks, and documentation.
What We're Looking For:
- 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager or Solutions Architect in a payments environment.
- Strong project and stakeholder management skills; able to manage multiple high-touch partners and delivery streams simultaneously.
- Experience with API-based products, system integrations, and enterprise platform configurations.
- Excellent communication skills, able to tailor messaging to technical and non-technical audiences.
- Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project).
- Hands-on experience with project documentation, sprint planning, and cross-functional coordination.
- Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred.
- Willingness to travel up to 15–20% within the U.S.
