Accounts Receivable Associate

Job Title: Accounts Receivable Associate

Reports To: Controller

Department: Finance

Schedule: Monday–Friday, 8:30 AM–5:00 PM PT

Work Location: Irvine, CA (Hybrid)

About Genea:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. But Genea is more than just a workplace. We’re a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve the challenges of today. We pride ourselves on fostering an environment of teamwork, transparency and authenticity, where you can be yourself. But don’t take our word for it. Genea has been recognized as a Top Workplace in 2021-2025, with a rating of 4.3 out of 5 stars on Glassdoor. Our team members love our competitive benefits, including 401k matching, PTO, 100% paid parental leave, remote work options, and development/training opportunities.

Position Overview:

The Accounts Receivable Associate is responsible for managing day-to-day accounts receivable and collections activities, including invoicing, payment application, and account reconciliation. This role partners closely with Sales, Operations, and Customer Support to resolve billing issues and ensure timely cash collection. The position also supports month-end close activities related to accounts receivable and is ideal for a detail-oriented professional with prior AR and collections experience in a SaaS or technology environment.

Duties and Responsibilities:

• Prepare and issue invoices to customers in a timely manner and track customer accounts to ensure accurate and timely payments
• Support revenue collection by verifying transaction information and calculating charges and refunds
• Record and process incoming payments (checks, electronic transfers, etc.) into SAP BYD and apply payments to corresponding invoices and reconcile accounts
• Reconcile billing discrepancies by working closely with customers and internal teams, including matching invoices to purchase orders and receiving documents
• Monitor and reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
• Follow up on overdue accounts through phone calls, emails, and letters and negotiate payment plans and resolve customer payment issues
• Address billing inquiries and maintain positive customer relationships
• Responsible for tracking data against customer contracts and subscription terms, including invoice submission dates and reporting milestones
• Work with sales, customer service, and finance teams to resolve issues and improve processes
• Ensure adherence to company policies and procedures
• Assist with bank deposit activities, including preparing and recording bank deposits
• Assist with month-end closing procedures related to accounts receivable
• Perform other related duties as assigned by management

Qualifications:

• 2–3 years of hands-on accounts receivable and collections experience
• Bachelor’s degree preferred, or equivalent practical experience
• Strong Excel skills required (pivot tables, lookups, reconciliations)
• Experience with ERP or accounting systems required; SAP Business ByDesign preferred
• Experience working with customer contracts, recurring billing, or SaaS invoicing strongly preferred
• Strong written and verbal communication skills with customers and internal teams
• High attention to detail and ability to work in a fast-paced environment
• Ability to work in the Irvine office 2-3 times per week.

Estimated Salary Range: $28.85-33.65/hour. The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications.

In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan.

Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.