Client Success Strategy Lead

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Strategy Lead to our Global Revenue Strategy team in São Paulo!

This role sits within the Global Revenue Strategy team and is responsible for designing, scaling, and optimizing global nurture programs that strengthen long-term client engagement, value realization, and retention across all regions.

As a Lead, you will operate with a high level of ownership and strategic influence. Your impact will come from driving cross-functional alignment, structuring frameworks, analyzing data, and operationalizing initiatives that enable CS teams to deliver proactive, consistent, and meaningful client engagement throughout the lifecycle.

This is a unique opportunity to build the global nurture engine for Wellhub, connecting strategy to execution and ensuring our teams have the right processes, insights, and materials to provide a differentiated client experience.

YOUR IMPACT

• Nurture Strategy Leadership: Design and evolve the global nurture strategy across client segments, ensuring programs are aligned to lifecycle stages, business priorities, and regional needs. You will lead the definition of nurture flows, success metrics, and strategic pillars.
• Project & Program Management: Own the end-to-end execution of nurture initiatives, including prioritization, planning, tracking, timeline management, and stakeholder visibility. Drive structured, scalable execution while ensuring teams across regions understand goals and deliverables.
• Cross-Functional & Global Collaboration: Act as a strategic connector between Global CS Strategy, Regional CS Leaders, Revenue Marketing, Product, and Value teams. Facilitate alignment on messaging, timing, resource needs, and program adoption. Encourage knowledge-sharing and build consistency while respecting regional nuances.
• Lifecycle Insights & Improvements: Analyze quantitative and qualitative data from nurture programs to identify gaps, pain points, opportunities, and patterns in client behavior. Translate these insights into actionable recommendations and roadmap refinements, influencing strategic decisions.
• Client-Centric Decision Making: Ensure nurture programs reflect the voice, needs, and expectations of clients. Continuously map scenarios, risks, and opportunities to optimize engagement touchpoints. Support teams by anticipating friction and designing solutions that reduce churn risk and enhance value realization.
• Enablement & Content Creation: Build structured documentation, frameworks, playbooks, and templates that help regional teams execute nurture programs consistently. Present updates, create training materials, and ensure teams feel confident and empowered to apply the strategy.
• Global Governance & Standardization: Structure guidelines, governance layers, and quality standards for nurture execution, ensuring alignment with global strategy while maintaining flexibility for regional adjustments.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Reside in São Paulo and has availability to go to the office when requested.
• Previous experience in Client Success strategy, Nurture, or Operations in SaaS/B2B environments.
• Previous experience in process mapping, workflow optimization, or operational design.
• Excellent communication and stakeholder management skills across multiple seniority levels.
• Strong analytical and problem-solving skills, with the ability to convert insights into scalable improvements.
• Comfortable working with lifecycle frameworks, segmentation models, and customer engagement strategies.
• Collaborative profile with experience working in global or cross-functional environments.
• Able to lead initiatives independently and drive clarity in ambiguous environments.
• Ability to manage multiple projects simultaneously and prioritize strategically.
• Fluent English and strong Portuguese proficiency.
• Knowledge in Google Workspace and documentation tools.
• The scope of this role is strictly strategic and does not involve people management, client portfolio management, or commercial targets for renewal and expansion.
• Previous experience with nurture flows, lifecycle automation tools, QBR/ABR processes, or client engagement frameworks is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in client success strategy/nurture and workflow optmization are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.