Sr. Associate, Growth Operations

Role Scope:

The Growth team focuses on amplifying the impact of the PACE model of care by educating and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Senior Associate, Growth Operations will support developing and implementing strategic growth initiatives and operational improvements that drive Habitat Health’s expansion. This role will report directly to the Sr. Director of Growth Operations and will be in charge of strengthening referral channels, identifying and executing open market strategies, and improving conversion rates for center-specific outreach & enrollment teams.

Core Responsibilities & Expectations for the Role

• Conduct analysis to support development and implementation of strategic growth initiatives and operational workflows across all activities related to expanding the participant population

• Evaluate, identify, and pilot solutions against key challenges (e.g., seasonal variability, handoffs with center teams), opportunities (e.g., expansion of center team, tech-enabled solutions), standardization, and continuous improvement that impact enrollment efforts

• Partner with senior leadership to design and build solutions, tools, and processes to strengthen partner referral channels, open market strategy initiatives, and conversion rates

• Partner directly with frontline leaders and in-market outreach & enrollment teams to gather relevant input for, design, and implement changes that impact frontline operations

• Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, and product development as they intersect with growth priorities

• Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives

• Create metrics and reports to monitor success, elicit feedback and input initiatives, and identify opportunities to drive continuous iteration and improvement

Qualifications:

• 3-5 years of experience in management consulting, investment banking, or operations at a high-growth startup, ideally in the context of health care delivery

• Demonstrated ability to be a self-starter, with ability to excel in a fast-paced, unstructured work environment, comfort operating in ambiguity, and a bias to action

• Excellent analytical and project management skills

• Strong interpersonal and written/oral communication skills; high EQ

• Deep cultural alignment with Habitat’s values and a strong passion for our mission

• A bachelor's degree is required

• Willingness to work in a hybrid work environment, with travel to Habitat Health centers as needed

• Proof of medical clearance for communicable diseases, including a TB test

• Proof of all immunizations are up to date

• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law

Preferred Qualifications:

• Familiarity with the PACE program or other elderly care organizations

• Experience working in geriatric primary care or value-based care delivery models

• Familiarity with relevant growth platforms and tools (e.g., Salesforce, EPIC)

Compensation:

We take into account an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $100,000 -$120,000 and is bonus eligible. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Vaccination Policy, including COVID-19

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as and essential requirement of this role. Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.