Senior Software Developer
•7Shifts· 17h
💻 Engineering⏰ Full-time⭐ Senior💰 $130k-180k🇺🇸 Saskatoon, USA
17h ago
Hala·6 days ago
Who Are We
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
Jop summary
The Quality Management Specialist is responsible for designing, implementing, and maintaining Total Quality Management (TQM) frameworks to ensure service consistency, performance improvement, and service excellence across all customer touchpoints.
Key Responsibilities
- Develop quality policies and processes standards.
- Design and maintain CX service quality frameworks by establishing quality standards, KPIs, and evaluation criteria.
- Administer and maintain QMS documentation, ensuring it aligns with internal and external standards (e.g., ISO 9001)
- Guide process improvement teams and implement methodologies such as Lean, Kaizen, or Six Sigma to solve quality problems
- Produce quality dashboards and performance reports.
- Partner with training teams to address performance gaps.
Experience & Skills
- 2+ years of experience in quality management or TQM roles.
- Strong understanding of QA methodologies and improvement frameworks.
- Contact center or service operations experience preferred.
- Analytical mindset with reporting capability.
- Lean/Six Sigma certification is an advantage.