Card Services Representative I

At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us!

Harvard FCU: https://harvardfcu.org/

The Card Services Representative works independently and as part of a team to support the operational functions to enhance efficient and effective card servicing and superior member support. Specifically responsible for ATM/Debit and Credit Card operational support service. This role will also provide timely, accurate and professional assistance to members and staff on all card service inquiries. 

Job-Specific Responsibilities:

• Receives and responds to emails and phone inquiries from credit union personnel and members in a timely manner. 
• Receives and processes ATM/debit and credit card forms. 
• Monitors and processes returned ATM/debit and credit card orders. 
• Monitors and edits rejected new ATM/debit card orders. 
• Posts ATM/debit transaction exceptions. 
• Audits debit card lost and stolen report. 
• Audits new credit card orders and monitors incomplete information. 
• Monitors and processes card hold screen. 
• Reviews and edits cardholder changes such as international addresses, phone numbers, emails and name changes on card systems. 
• Reviews and processes monthly ATM/debit and credit card reissues. 
• Reviews and processes ATM/debit and credit card adjustments.
• Sends credit card payment reversal notices and notification changes to members in a timely manner. 
• Monitors ATM/Debit and credit card reports. 
• Support all card related functions in all channels.
• Performs other job-related duties and projects as necessary.

Working Conditions:

• Work is performed in an office setting.

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• High school diploma.
• Post high school education, or equivalent experience (such as ATM/Debit and Credit Card operational support services) in financial, banking or credit union.

Additional Qualifications and Skills:

The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Experience in a financial, banking or credit union environment, preferred.
• Must possess strong attention to detail.
• Excellent customer service skills, organization skills and the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills required.
• Must be proficient with MS Excel, Word, Internet, Email (Outlook), other applications as required.
• Self-motivated with excellent problem-solving skills.
• Strong interpersonal skills.

• Standard Hours/Schedule: 35 hours per week, with occasional Saturday mornings on rotation.
  3 days a month onsite with 1-week WFH. Anchor days are Tuesdays and Wednesdays.
  Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).
• Other Information:
  Please provide a cover letter and resume as one document with your application.
  This position has a 90-day orientation and review period.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 052. Please visit  Harvard's Salary Ranges to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.