Senior Project Manager

A Hybrid working model

What does a Senior Project Manager do at Hogarth?

As part of the Operations/Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will need excellent linguistic skills, attention to detail, a thorough understanding of the end to end creative production process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organization, and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability. This will be client facing in a hybrid work environment.

Senior Project Managers own the brief and build through deliver of projects and intimately understand full production process for print, digital, and moving image (video). They are responsible for delivering a completed project on time, on specification including driving creative excellence, and on budget. Project Managers must demonstrate a good understanding of project management tools and best-practice methodology, post production process and the flexibility to lead a diverse and dynamic team ranging from creatives to designers and editors to deliver balanced integrated solutions. The project manager is everyone's point person for the project. Team members rely on them for everything they need to know about a project. Project Managers relay information about timing, scope, budgets, resources and changes to the project plan. The talent that will succeed in this role thrives in a hybrid position leaning into both Producer and Project Manager responsibilities.

The successful candidate will use their superior problem-solving skill and have a desire to learn. They will have a passion for production, as well as marketing and advertising.

Responsibilities

Communication

• The key day-to-day project contact with local client points of contact

• Possesses accurate sense of client satisfaction level - facilitates the sharing of client feedback with the team and management; sensitive to the client's needs and concerns.

• Takes accountability to ensure that all team members are aware of timelines and deliverables

• Communicate with Creative agencies through to media with our production team in the middle

• Deliver client feedback and drive changes for re-review

Collaboration

• Create a sense of partnership between Client Services, Project Management, Creative and Finance leads across channels to ensure a smooth process, proper resource allocation, and a superior end result

• Ensures team members feel personal accountability for deliverables and projects, engaging in all aspects of team assignments driving towards progress, actions and results

• Develops and maintains high levels of team effectiveness (trust, communication, collaboration, productivity diversity and engagement)

Quality Control Responsibilities

• Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed

• Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary

• Highlight and escalate quality control issues

Project Management Responsibilities

• Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc.) and external (Clients and Agencies)

• Manage Multichannel campaigns

• Consistently deliver against all contractual obligations include SLAs and KPIs

• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality

• Manage, monitor and update all timelines and set realistic expectations with clients

• Monitor internal workflows, identify areas for improvement and make recommendations

• Follow agreed workflows and utilize relevant project management tools - FIDO, Workfront etc.

• Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients

• Ensure schedules, technical specs and copy dates are obtained and correct, report any delays to account lead

• Keep AD updated on status of projects

• Collate any information needed for input to client reports and presentations

• Ensure that trackers are updated at all time

• Manage and oversee project health, and financial responsibility from estimation to billing, and reporting including burn, utilization and costs.

Internal Responsibilities

• Demonstrate a thorough understanding of the Hogarth business model, services and cross agency collaboration within WPP

• Demonstrate an understanding of the internal organizational structure - who to go to for all eventualities

• Ensure your line manager is aware of your workload, issues and successes etc.

• Escalate any issues to your line manager

• Respond to requests from senior management

• Ensure timesheets are submitted and completed on time

• Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence

Client Management Responsibilities

• Immerse yourself in the client's brand and offering

• Set and manage client expectations deliverables and timeframes

• Ensure clients understand agreed workflows and manage them through the process

• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client

• Build strong day to day relationships with all clients and agency stakeholders

• Attend/lead client meetings where necessary

• Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)

Financial Responsibilities

• Ensure full compliance with all financial procedures and policies

• Assist with financial reporting and smooth running of the finance function

• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD

• Contribute to budgeting and forecasting process

• Help develop initiatives to maximize profitability

• Financialtracking, revenue reporting, burn reporting etc.

Qualifications

• 4-7 years of project management or production experience in an agency or similar environment

• Solid understanding of production and the creative development process, content production, technology, quality assurance testing and marketing methodologies

• Experienced on multichannel campaigns

• A professional and approachable demeanor, and the ability to thrive in the dynamic highly matrixed agency environment

• Ability to manage small projects or components of complex project, demonstrating ability to deliver on time and on budget

• Can show experience in bottom-up scoping of projects, creating project budgets, tracking actuals, and creating statements of work

• Demonstrates an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project

• Accountability and calm, confident presence

• Strong written and verbal communication skills

• Natural and effective collaborator

• Fluent oral and written English

• Highly organized, detail oriented, client focused and proactive

• Team player able to execute tasks independently

• Experience with US client facing

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