We’re looking for a Channel Operations Analyst to play a crucial role in managing and optimising our presence across third-party booking platforms like Airbnb and Booking.com. You’ll ensure our listings are top-notch, drive performance improvements, and collaborate with internal teams to deliver a seamless experience for our clients and guests.
As part of the Channels team, you’ll combine your problem-solving and analytical skills with an exceptional eye for detail to manage listing quality, ensure operational excellence, and deliver measurable results.
What You’ll Do
- Listing Management: Take charge of the creation, updating, and maintenance of listings across multiple booking platforms, ensuring accuracy and appeal.
- Quality Assurance: Uphold the highest standards by conducting thorough reviews of all listings, ensuring consistency and excellence in every detail.
- Internal Collaboration: Act as a bridge between the Channels team and other departments, facilitating smooth communication and coordination.
- Data Analysis: Use tools like Excel or Google Sheets to analyse listing and revenue performance, presenting actionable insights to improve outcomes.
- Problem Solving: Proactively identify issues, troubleshoot platform challenges, and implement solutions to improve efficiency.
- Operational Excellence: Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.
Requirements
- 1–2 years’ experience in operations, listing management, or Data Analysis at a tech-enabled business (scaleup experience a plus).
- Strong skills in Excel/Google Sheets (e.g. VLOOKUP, pivot tables, formulas, formatting).
- SQL experience
- Exposure to Looker (or similar)
- High attention to detail with the ability to balance speed and accuracy.
- Organised and comfortable managing multiple priorities.
- Strong communication skills to work effectively with internal stakeholders.
- A proactive, solution oriented mindset, you enjoy figuring things out.
Benefits
- 23 days paid holiday days (plus public holidays)
- An extra day off for your birthday - because who wants to work on their birthday?
- Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
- Laptop - for business use
Salary: R15,000- R18,000 per month (DOE)
