Bilingual Identity Verification Analyst: Mandarin/English

This is a hybrid role (3 days in the office/2 days remote).

We are looking for a full-time Identity Verification Analyst who will be responsible for reviewing and verifying client Proof of Identity (POI) documents, ensuring strict adherence to company and regulatory standards. This role involves reviewing failed POIs flagged by the Identity verification system, manual document submissions, detecting fraud patterns, escalating anomalies, and improving document verification processes. This position plays a critical role in fraud prevention and risk mitigation to safeguard the firm’s operations and reputation.

Key Responsibilities

• Examine failed POIs and manual document submissions in the designated queue to determine if the POI can be approved or rejected.
• Identify disparities, inconsistencies, or signs of forgery in submitted documents.
• Escalate unclear or suspicious cases to Management for further review.
• Detect fraudulent activity, such as repeated falsified documents from different regions, and escalate concerns to Management.
• Monitor and analyze fraudulent identity trends, such as the use of synthetic identities, deepfake documents, and other evolving fraud tactics.
• Maintaining a well-documented tracker for the detected fraudulent activity and identity trends found.
• Identify technical errors or shortcomings in the document verification process and suggest improvements.
• Support training efforts to educate colleagues on document verification best practices and fraud detection methods.

Qualifications and Skills

• 1-3+ years’ experience in identity verification, fraud prevention, KYC/AML compliance, or a similar role in investment brokerage, fintech, banking, or financial services is preferred.
• Proficiency in using identity verification tools
• Strong understanding of global identification documents and the latest trends in fraud detection
• Strong ability to detect fraud patterns and assess high-risk identity verification cases
• Attention to detail is non-negotiable. You must be able to identify subtle signs of document forgery and inconsistencies in customer-provided information.
• Strong verbal and written communication skills
• Ability to make quick, sound decisions while adhering to company policies and regulations
• Excellent command of written, reading, and spoken English & Mandarin is a must. Any additional languages are a bonus.

Company Benefits and Perks:

IBKR offers a competitive remuneration package including:

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan