Field Service Engineer

Primary Function of Position:
Install and support Intuitive Surgical products and ensure service agreements and warranty
obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the
highest possible level.

Roles and Responsibilities
This position has responsibility and authority for:
• Pre-site verifications to prepare the site for system installation.
• Assist in the coordination of system delivery (e.g. confirming site readiness)
• Perform system installations.
• Install system upgrades.
• Provide technical and clinical support to end-users and other ISK employees.
• Train customers on new features or enhancements made to existing features.
• Perform maintenance inspections as required to ensure the system meets performance
specifications.
• Troubleshoot and repair Intuitive Surgical products and associated equipment failures as
required.
• Maintain accurate configurations of the installed base.
• Manage spare parts inventory.
• Support tradeshow activity.
• Provide backup support to adjacent FSEs
• Administrative duties, which include but are not limited to; Field Activity Reports, Return Material Authorizations, Expense Reports, etc...
• Act as a liaison for customers to HQ and Sales.
• Provide feedback to HQ to improve processes and improve efficiencies.
• Develop strong partnerships with hospital stakeholders
• Competent in knowledge and implementation of O.R. protocol.
• Provide customers with Sterile and Reprocessing Support such as SRS training, Site Review, Advanced Exchange program communications, etc.

Skill/Job Requirements
• Minimum Degree in electronics, mechanical engineering, biomedical engineering or
equivalent training/experience
• Maximum 3 years of relevant field experience in the medical device industry preferred
• Proven track record of troubleshooting electro-mechanical systems
• Strong administrative and record-keeping skills
• Advanced verbal, written, and reading English skills
• Base knowledge of computers and standard software applications
• Familiarity with O.R. protocols, anatomic terminology, and knowledge a plus
• Ability to multi-task and adapt to change without losing focus on priorities
• Ability to travel
• Able to lift 100 lbs and move object up to 1200 lbs
 

Intuitive는 고용 기회 균등 고용주입니다. 당사는 인종, 성별, 임신 여부, 성적 지향, 성 정체성, 출신 국가, 피부색, 연령, 종교, 국가 보훈 대상자, 장애 여부, 유전 정보 또는 연방, 주 또는 현지 관련 법률에 따라 보호받는 기타 모든 지위에 관계없이 자격을 갖춘 모든 지원자 및 직원에게 동등한 고용 기회를 제공하며 모든 유형의 차별과 괴롭힘을 금지합니다.

당사는 기회 균등법에 따라 범죄 및 유죄 판결 기록이 있는 고용 자격을 갖춘 지원자를 고려할 것입니다.