We are seeking an experienced and dynamic Resort Operation Manager to join our team in Bangkok, Thailand. As the Resort Operation Manager, you will be responsible for overseeing all aspects of our resort's daily operations, ensuring exceptional guest experiences, and driving operational excellence.
- Supervise and coordinate daily resort operations across all departments, ensuring seamless service delivery and guest satisfaction
- Develop and implement strategies to optimize operational efficiency and maximize revenue
- Lead, mentor, and motivate a diverse team of staff members, fostering a positive and collaborative work environment
- Monitor and maintain high standards of service quality, cleanliness, and safety throughout the resort
- Manage budgets, control costs, and analyze financial performance to ensure profitability
- Address guest concerns promptly and professionally, turning challenges into opportunities for service excellence
- Collaborate with department heads to streamline processes and enhance interdepartmental communication
- Ensure compliance with local regulations, health and safety standards, and company policies
- Conduct regular inspections of resort facilities and equipment to maintain optimal conditions
- Analyze guest feedback and market trends to implement service improvements and innovative offerings
- Participate in strategic planning and contribute to long-term business development initiatives
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Minimum of 5 years of experience in resort, hotel, or hospitality operations management
- Proven track record of leadership and team management in a fast-paced hospitality environment
- Strong financial acumen with experience in budgeting and cost control
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
- Proficiency in property management systems (PMS) and Microsoft Office Suite
- Demonstrated ability to work under pressure, manage multiple priorities, and make quick, sound decisions
- Flexibility to work weekends, holidays, and irregular hours as needed
- In-depth knowledge of Thai labor laws and regulations
- Fluency in English and Thai (written and spoken)
- Understanding of local culture and customs in Thailand
- Strong problem-solving skills and attention to detail
- Passion for delivering exceptional guest experiences and driving customer satisfaction
Only 10+ experienced candidates
