Customer Success Transformations Lead
•Cresta· 10h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
10h ago
Klaviyo·2 days ago
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Hybrid Role Requirement: Denver, CO
Team: Sales – Mid-Enterprise
At Klaviyo, we believe every customer interaction is an opportunity to build stronger relationships. That mindset starts with our Sales team—and we're growing.
We’re looking for a Mid-Enterprise Account Executive to join our tenured, high-performing team selling into some of the world’s most recognizable brands. This is more than just closing deals. It's an opportunity to shape the future of our upmarket business by bringing Klaviyo to customers who are reimagining their marketing tech stack.
From first touch to signed agreement, you’ll own the full sales cycle—partnering closely with teams across Solutions, Customer Success, Product, and Engineering to drive long-term value for our customers.
You’ll be selling to companies like Marc Jacobs, Walmart’s Home Brands, TaylorMade Golf, and Citizen Watches. It’s a big responsibility—and a bigger opportunity.
Build and grow Klaviyo’s Mid-Market and Enterprise client base
Drive full-cycle sales efforts: prospecting, discovery, demo, negotiation, and close
Create and execute territory and account strategies for long-term growth
Partner cross-functionally with Solutions Architects, Customer Success, and Marketing to deliver a world-class buying experience
Provide mentorship and leadership across the AE team
Share market insights with Product and Engineering to influence roadmap decisions
Based in the San Francisco Bay Area and available to be in-office 3 days/week
6+ years of closing experience, preferably in SaaS or MarTech
Comfortable navigating strategic deals with multiple stakeholders and complex buying processes
Experienced in technical selling—able to communicate value with clarity and confidence
Knowledge of the marketing automation or CDP space is a plus
Resilient in the face of challenges and energized by a fast-moving environment
A natural relationship-builder with strong influencing skills
Committed to learning, sharing, and contributing to a high-trust sales culture
Klaviyo is an Equal Opportunity Employer. We’re committed to building a company that reflects the diversity of the customers we serve—and that starts with our team.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.