Client Delivery Manager (m/f/x) - Railway

Recruiter: Victor Immanuel

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About Us:

Transform rail operations for a sustainable future! KONUX is a dynamic and fast-growing technology company that is transforming the way industry works. Our AI-powered solutions empower our customers to make smarter, data-driven decisions, and our culture is fueled by grit, ingenuity, and credibility - we believe that these values are essential to unlocking the potential of technology and making a real impact. At KONUX, we are passionate about driving innovation in the fields of IoT and AI, and we are looking for like-minded individuals to join our team.

Job Description:

We are seeking for a Client Delivery Manager (m/f/x) Germany to join our team of innovators.

Are you curious about what train tracks look like up close? Do you enjoy hands-on work and want to be part of something that makes a real impact, one you can measure every day? At KONUX, you’ll install the devices that enable us to deliver top-notch insights to our customers. You’ll thrive in the field, rolling up your sleeves to get the job done safely and efficiently, while also dedicating time behind your laptop to support account managers, monitor devices, and ensure everything runs smoothly.

You love solving puzzles, keeping things organized, and making sure every detail is under control. You enjoy working in a fast-paced team that always goes the extra mile for the company and its customers. You’re eager to learn new processes and master the tools and systems needed. For you it is not only about getting the job done, but doing it well while having fun doing it.

Join us in shaping the future of rail infrastructure!

Your Impact:

• Infield activities: perform infield activities on our customer’s track. Our wide scope of activities covers the installation of our devices, the technical inspection of railway switches and everything in between!
• Process improvement: as we are a young department, we want you to bring your ideas and actively contribute to the continuous improvement of our infield processes, including technical proposal, cross-functional alignment and implementation.
• Infield support: prepare safety-relevant documentation and contact our customers to arrange the logistical details for our activities.
• First line technical support for internal customers: provide support to our Account Teams through effective ticketing, monitoring, and reporting.

To be successful in this role, you’ll need to have:

• No specific studies are required: Abitur, Technical Ausbildung and Fresh Graduates with relevant skills are encouraged to apply.
• Hand-on person: Comfortable with manual work in the tracks, operating electric tools is a necessary part of the role.
• Driving License: A valid driving license is required.
• Willingness to Travel: Availability to travel around 60% of the time within Germany. Field campaigns are typically organized as full-week trips, including travel time to customer sites, which improves efficiency and provides a clear separation between fieldwork and office-based missions. Occasional international travel may be required to perform on-site activities or train local teams.
• Preferred locations: Hannover (remote), Frankfurt (remote) or Munich areas.

Communication Skills

• Multilingual Proficiency:
• German: Minimum C1 level.
• English: Minimum B2 level.

Collaboration & Mindset

• A team player who thrives in a fast-paced and collaborative environment with a customer-centric mindset.
• Autonomy & proactivity: as the role is remote, you’ll need to be self-motivated, organised and be comfortable managing your own tasks.
• Problem-Solving: Strong skills in addressing requests quickly and efficiently. Enjoys solving problems, optimizing workflows, and maintaining high-quality standards in their work.
• Attention to Detail: A keen eye for detail, capable of managing multiple requests from diverse stakeholders while maintaining high-quality standards.
• Fast Learner with a Growth Mindset: Demonstrates a strong ability to quickly grasp new tools and processes, even without prior experience.
• Ability to challenge the status quo and propose changes with optimization, customer satisfaction, and simplification as key targets.

Technical Tools and Familiarity

• Productivity Tools: Proficiency in Google Suite (e.g., GSheets, GSlides) for reporting and documentation.
• Learning Agility: A willingness to learn and adapt to new tools is essential.

Why Join Us:

💸 Competitive salary

📉 Equity (all permanent KONUX employees have equity!)

📖 Dedicated Learning & Development budget of 3.600€ p.a.

🏠 Comprehensive relocation support if this opportunity at KONUX requires you to move

👨‍💻 Complete Remote or Hybrid working model

🏢 Modern workspace with cool rooftop with mountain view

💻 Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop

❤️‍🩹 Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license

🍒Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday

👴 Company pension scheme

🙌 Access to Corporate Benefits and Future Bens

🌴 27 vacation days (+1 day on every work anniversary for 3 years)

💁 Volunteering activities (2 additional days off)

🍻 Company and team events

🐶 We are a pet-friendly company, so your four-legged friend can join you in office!

Equal Opportunity

At KONUX, we believe that a diverse team achieves better results faster. So here’s the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status or disability.