Department: Underwriting
Location: Calgary, AB
Company Overview:
Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.
At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.
If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!
Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.
The Opportunity:
The primary focus is to provide leadership, support, and development to an assigned team of Underwriters within the Calgary office. You will lead a team in the underwriting, business development and profitable growth of an assigned portfolio of business, as well as growth and development of the team. Key products include Commercial General Liability, Property, Package, Auto, Workers Compensation, and Umbrella, with a primary focus on growth in the Canadian Middle Market segment.
This leader will be responsible for regional coverage and underwriting growth across Alberta, Saskatchewan and Manitoba.
You will be responsible for ensuring the team contributes to the success of Liberty Mutual Canada’s Vision: to lead with purpose and to support the growth, innovation, and impact of Canadian business. Our vision will be achieved through focus on the following pillars: an inspiring culture; a customer centric-mentality; and a best-in-class operating model.
Duties and Responsibilities:
- Model our Liberty values and Guidelines for Inclusion to drive market leading culture and ensure positive employee engagement across the region, and nationally.
- Manage and support the recruitment, performance, and development of a team of underwriters located in the Calgary office. Focus on the team’s development of technical and business acumen skills, while achieving a high degree of employee engagement through a culture of success, empowerment, and accountability.
- Responsible for ensuring your assigned team exceeds allocated new business, renewal, retention, rate, and profit targets, in addition to aligning and executing on other strategic initiatives for the portfolio. Identify strategic areas for growth and support the associated business planning and forecasting.
- Drives clear broker strategy and expanded presence and relationship development with core partners and clients, through proactive initiatives and service execution. Acts as a leader in supporting the delivery of One GRS to the market.
- Work closely with Operations & Technology, Marketing & Distribution, and Office of Underwriting & Risk Services to identify and prioritize initiatives to drive best-in-class service for customers and brokers, productivity and to support profitable growth.
- Handle underwriting referrals within authority and supports the team in escalating referrals to outside referral points, when necessary.
- Work with other strategic business units to leverage multi-line business opportunities, including Specialty, Surety, and Alternative Risk Solutions. Act as a key contact to encourage and support the development of business within the region.
- Champion our key value proposition and ensure that we consistently offer top-level customer service to Brokers and Clients. Ensure these key standards are maintained across the organization and provide support to the Underwriting team in the branch to expand our presence in the market.
- Provide input into the development of marketing plans, product analysis, services, and broker intelligence. Work with the Regional Leader, and other key stakeholders to escalate, expand and improve information sharing across the entity and support the development and expansion of key broker relationships within the marketplace, with a focus on mid-market brokers and clients.
- Perform related duties as requested including report preparation, presentations, special projects and directing or conducting audits to assist in ensuring the success and profitability of the Calgary office and Western Region.
- Assist in the monthly financial reporting of assigned Underwriting results, as well as additional financial reporting and planning, as necessary.
- Keep the senior management team abreast of key developments on broker/market intelligence. Review, evaluate and recommend changes within local market conditions, where appropriate.
- Act as a self-starter and demonstrate effective prioritization of workload and time management to lead the team by example.
- Other duties as assigned.
Skills & Qualifications:
- 10+ years underwriting experience (or equivalent); prior leadership experience an asset.
- CIP, FCIP, CRM or other insurance designations are considered an asset.
- Bachelor’s degree or diploma or equivalent industry expertise.
- Proven track record of building strong broker & client relationships; providing market leading service, fostering an engaging work environment, and driving operational and technology initiatives aimed at enhancing underwriting productivity.
- Experience and proven skill set with a variety of commercial insurance lines of business that include some or all of those listed in the ‘Position Summary’.
- Excellent communicator, active listener, critical thinker, problem solver and optimist.
- Ability to understand, appreciate and incorporate different perspectives while solving problems.
- Motivated and interested in people management.
- Strong analytical and negotiation skills.
- Superior time management and delegation skills.
Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary, or permanent), please let us know and we will work with you to meet your needs.
