Accountant, Help Desk

We have an opening for an Accountant, Help Desk to work in a dynamic and fast paced environment. You will work independently following established procedures to provide financial help desk activities related to payroll, accounts payable, travel accounting, and other financial functions. You will perform a broad scope, to develop, solve and implement new techniques and procedures. This position is in the Disbursements Division in the Office of the CFO (OCFO) organization.

You will

• Interpret and provide problem resolution for financial and disbursement operations in accordance with organizational policies and procedures; solution of routine problems utilizing standard procedures and judgment.
• Meet customer needs in an efficient and effective manner; resolve customer requests for information and/or issue resolution.
• Identify and recommend process improvements, leveraging current tools available at the Laboratory. May be assigned responsibility for implementation of a process improvement within their work team. May participate in department/cross functional projects, defining user requirements.
• Manage customer service calls, with effective verbal and written communication and a professional demeanor.
• Develop training documents and knowledge articles to enhance capabilities of internal and external personnel on Financial and Disbursement activities.
• Develop and track performance metrics for senior level staff using intermediate Excel and performance tools.
• Participate in testing new/upgraded system functionality of help desk and financial systems.
• Research customer requests using various accounting and payroll electronic resources.
• Perform other duties as assigned.
   

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor’s Degree in Business Administration, Accounting, Finance, Economics or a related field, or equivalent combination of education and related experience and training in the finance/ accounting field.
• Experience using a Help Desk solution to assist requestors.
• Fundamental knowledge and understanding of accounts payable, travel, payroll, and other financial functions.
• Familiarity with Oracle and PeopleSoft or other financial and payroll applications and knowledge of computer-based spreadsheets, report generated applications and communication tools (e.g., Microsoft Suite, Outlook, Service Now).
• Demonstrated organizational skills to handle multiple tasks simultaneously with frequent interruptions, while providing a high level of customer service and demonstrated problem solving and decision-making skills necessary to independently solve problems of broad scope and complexity.
• Ability to interpret and apply financial policy and procedures, including State and Federal policies, procedures and regulations and experience in applying and ensuring internal controls are followed.
• Demonstrated ability to work independently with minimal supervision and as a team member, while maintaining a heavy workload, meeting critical deadlines, and working effectively under time constraints. Effective written and verbal communication and interpersonal skills to work with all levels of personnel, both internal and external to the Laboratory, including establishing and maintaining relationships with clients, co-workers, external vendors, and Laboratory service units.
• Adaptability to learn multiple internal systems and establish a strong working knowledge for both usage and guiding customers.

All your information will be kept confidential according to EEO guidelines.

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.