JOB SUMMARY:
Lone Wolf is looking for a Atlassian Administrator & IT Specialist to assist the IT Service Management team for our offices across US, Canada, Colombia and the Philippines. The ideal candidate will collaborate with cross-functional teams to enhance Jira workflows, particularly in Problem, Incident, Change, and Release Management, while ensuring adherence to ITIL best practices
KNOWLEDGE/SKILLS/ABILITIES:
- Administer, configure, and maintain Atlassian environments, including workflows, permissions, schemes, and dashboards.
- Develop, implement, and support custom scripts and automation for Jira integrations with third-party applications, including but not limited to Power Automate, Outlook, Power BI, and other internal tools.
- Design and manage REST API integrations to enable data flow between Jira and various business applications.
- Demonstrates strong time management skills, working quickly and efficiently to handle competing priorities effectively.
- Collaborate with teams to understand business needs and suggest improvements to Jira workflows or integration solutions.
- Substantial experience building Problems, Incident, Change and Release management workflows for a fast-growing company.
- Knowledge of ITIL best practice process framework
- Minimum English Level B2
