Associate Technology Officer - #34731

This role is responsible for delivering high-quality IT support and service management aligned with ITIL best practices. It encompasses both IT Support Officer and Service Desk Analyst responsibilities, with a strong focus on supporting end-users, managing technology assets, and maintaining critical operational systems. This role ensures that staff and systems are effectively supported, access is securely managed, and applications that support business-critical systems are running efficiently. It plays a vital role in maintaining operational continuity and delivering an excellent internal technology experience.

Company Profile

Our client is a fast-growing fintech company specializing in asset finance aggregation and lending technology solutions. The business provides brokers and financial professionals with access to a broad range of personal, asset, and commercial lending options through an innovative, cloud-based platform. With a strong focus on service and technology, the company supports brokers in delivering tailored financial solutions to their clients. Now operating as part of a larger financial services group, the organization is expanding its capabilities and product offerings, while maintaining the agility and innovation of a startup environment.

They are currently growing their remote team in the Philippines, and they are looking for a skilled, driven, and motivated Associate Technology Officer to play a key role and be an integral part of their growth.

Take this amazing career opportunity to do challenging work that will make a big impact and where your contribution is highly visible. This is the perfect career move for someone who is looking for career growth, skills improvement, home-based work set up to attain work-life-balance and a chance to work with a project that is unique and first in the market.

Duties and Responsibilities:

Main Duties: Desktop Support

·         Provide frontline technical support to staff for devices and standard applications.

·         Troubleshoot hardware, software, and peripheral issues across a hybrid workforce.

·         Maintain and update the IT asset register, ensuring accurate tracking of equipment lifecycle and assignments.

Service Desk Operations

·         Manage onboarding and offboarding processes, including device (Both Windows and Mac OS) provisioning, account creation, and system access.

·         Administer endpoint access, permissions, and user lifecycle management across AFG systems.

·         Maintain and update the central Configuration Management Database (CMDB) to ensure accurate configuration records of IT assets and services.

Business Applications & Automation

·          Support business units with application configuration, customisation, and optimise and enhance day-to-day use.

·         Assist with application integration, including tools such as Zendesk, to ensure seamless workflows and automation

·         Collaborate with other technology teams to enhance system performance and user experience.

Culture and Conduct:

·         Act with honesty, integrity, due skill, care and diligence and in the best interest of stakeholders and customers at all times.

·         Contribute to AFG’s customer-focused culture and be accountable for ensuring positive customer outcomes and responsible lending practices are adhered to.

·         Deal with all legislative and regulatory bodies in an open, constructive and cooperative way.

·         Identify potential key risk areas and compliance issues, reporting and escalating concerns appropriately.

Take reasonable steps to prevent matters arising that would adversely affect the economic standing or reputation of the organisation

Requirements

Skills / Qualifications:

·         Minimum 3 years of experience in being an Associate Technology Officer or related role

·         A strong interest in IT service delivery, systems administration, or business applications.

·         Exposure to low-code/no-code platforms (e.g. Microsoft Power Platform, Zendesk).

·         Demonstrated willingness and strong commitment to supporting both Mac and Windows operating systems.

·         Exceptional communication skills, with the ability to simplify complexity.

·         Confident engaging both technical and non-technical audiences with clarity.

·         Collaborative and people-first, with a mindset that puts process second and technology third.

·         Curious and committed to continuous learning and growth.

·         Focused on delivery, pragmatic and dependable. Proven ability to follow through and deliver outcome

·         Exposure to using or troubleshooting Mac operating system.

·         Exposure to using Netskope.

·         Exposure to or understanding of IT support or service desk environments, ideally aligned with ITIL practices.

·         Familiarity with Jira Service Management (JSM) or similar service management tools is beneficial.

·         Basic understanding of Microsoft 365 (e.g. Outlook, Teams, SharePoint) with a willingness to develop admin and support skills.

·         Experience using or troubleshooting Windows 11 operating systems, either academically, personally, or professionally.

·         Awareness of Azure Active Directory concepts such as user accounts and access control is an advantage.

·         Interest in maintaining IT asset records and understanding how systems and configurations are tracked (CMDB).

·         Exposure to or interest in business application platforms (e.g. Zendesk, Power Platform, or similar).