Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Sports Gaming industry, with the chance to work in beautiful Greece. This role is perfect for individuals who have a passion for sports and gaming, as well as providing outstanding customer support. As a representative, you will engage with customers in German, assisting them with their inquiries related to sports gaming products and services.
Key Responsibilities
- Manage customer inquiries regarding sports gaming platforms, bets, and promotions via phone, email, and chat in German.
- Provide detailed information on gaming rules, betting options, and account management.
- Assist customers with technical issues related to the gaming platform and ensure quick resolutions.
- Resolve any complaints or concerns effectively to maintain high customer satisfaction.
- Accurately document all customer interactions in the CRM system for effective follow-up.
- Collaborate with internal teams to enhance the customer experience and streamline processes.
- Stay updated on sports events and gaming trends to provide relevant and timely assistance.
Requirements
- Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
- Experience in customer service, preferably in the sports gaming or entertainment industry.
- Strong communication skills and a lively, customer-centric attitude.
- Ability to troubleshoot and resolve inquiries effectively with attention to detail.
- Excellent organizational skills and the capability to manage multiple inquiries efficiently.
- Familiarity with customer service software and gaming platforms is desirable.
- Willingness to work flexible hours, including weekends and holidays as needed.
- Relocation to Greece is required for this position.
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
