Delivery Product Owner

ABOUT THE ROLE

The purpose of our Delivery Product Owner role is to manage our B2B – B2C digital entertainment product (games and partner marketplace) from inception to realization in multiple markets and clients. 

Responsibilities include:

• Have full product ownership for clients based in Europe. 
• Collect client requirements and implement them or translate them into a value-oriented feature to be developed as part of the evolution of the product. 
• Act as the primary liaison between stakeholders and the UX/UI and development team. 
• Translate business needs into clear user stories, acceptance criteria, and requirements.  
• Control all the details from the features update cycle (understanding the features, adapting it to each client, communication, alignment with all stakeholders, having quality in mind, testing, official launch, and controlling the post-launch behavior) 
• Manage day-to-day operational and support tasks that are essential to delivering your client´s product portfolio, including but not limited to Storefront Management, Content Management, Portal Editorial, Partner Integration, Price Plan management, Product Troubleshooting, and Testing/Verification of implementation. 
• Management of our internal tooling and CMS to maintain product pages, making sure that requirements are met before the product/campaign goes live. 
• Data-driven creating product reports based on customers' usage to understand the needs for improvements and potential revenue increases through product changes.  
• Drive A/B testing in different products to understand the best feature performance. 
• Establish a strong working relationship with the client and partners, the commercial teams, the content teams, and the development teams to be able to reflect product excellence and quality.  
• Work with partners and providers along the value chain to enrich the product and the marketplace offering, and be able to compete better and increase revenue. 
• Accountable for the diligent delivery of product milestones within budget, scope, and timeline, moderating or escalating where needed. 
• User testing and definition of acceptance criteria along established quality gates as part of the overall quality management system in place.  
• Provide first-line support to the QA team and client product issues, and support 3rd party content partners. 

Requirements

• Fluent in English and Spanish (German, Arabic, others) 
• Strong communication skills with clients and partners with a customer-centric approach to solution-selling 
• App and Web management experience 
• Ability to influence and effectively articulate a value proposition 
• Experience in defining and executing roadmaps using agile methodology 
• Tool management experience: Internal Product Admin tools, CMS, Pricing Tools, and Jira 
• Capacity to accompany products from ideation to productization in multi-stakeholder environments, B2B or B2C 
• Strong attention to detail, analytical organization, and time management skills 
• Experience in the telco industry and digital entertainment industries would also be a plus 

Benefits

• Hybrid Office - 13 WFH days per quarter
• Company bonus
• Flat hierarchies and short decision-making paths
• Cross functional teams spread across 3 continents
• An attractive location in a creative and modern office