NeoWork is looking for a strategic and experienced Director of Operations to lead our operations in the Philippines. In this pivotal role, you will be responsible for establishing operational strategies, optimizing processes, and ensuring the seamless delivery of services to our clients.
As a leading BPO company, NeoWork is committed to providing innovative outsourcing solutions, and the Director of Operations will play a critical role in executing our vision. You will oversee all operational aspects, manage a dynamic team, and drive initiatives that enhance operational efficiency and client satisfaction.
The ideal candidate will possess strong leadership capabilities, a deep understanding of the BPO industry, and a proven track record in operational management. This is an exciting opportunity for someone passionate about process improvement and capable of working in a fast-paced environment.
Responsibilities
- Develop and implement operational strategies that align with corporate goals
- Oversee and manage all operational functions across the Philippines
- Lead and mentor the operations team, fostering a culture of excellence and continuous improvement
- Track and analyze performance metrics to identify areas for improvement and growth
- Ensure compliance with company policies and industry regulations
- Collaborate with cross-functional teams to enhance client satisfaction
- Manage budget and resource allocation to optimize operational costs
- Stay informed on industry trends and advancements to maintain competitive advantages
Requirements
- 10+ years of experience in operations management, with at least 5 years in a leadership role, preferably in the BPO industry
- Bachelor's degree in Business Administration or related field; MBA preferred
- Exceptional leadership and mentoring abilities
- Strong analytical skills with a data-driven approach to decision making
- Excellent verbal and written communication skills
- Proven ability to develop and implement operational strategies
- Advanced problem-solving capabilities and adaptability
- Experience managing budgets and resources effectively
- Ability to work effectively under pressure and meet deadlines
- Owned computer or laptop and stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.
Benefits
- This is a 100% home-based position
- We offer health insurance for contractors
- Holiday Extra Month Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
