Senior HR Operations Specialist

So, what’s the role all about?

We’re looking for a detail‑oriented and proactive HR Operations Specialist who enjoys working with people, processes, and policies. If you love keeping things organized, ensuring smooth employee lifecycle operations, coordinating with internal and external stakeholders, and being the go‑to person for all things HR‑Ops—this role is for you.

You will be part of our HR Operations team, supporting employees across the organization while ensuring compliance and seamless documentation. This role is ideal for someone who is structured, dependable, and passionate about creating an efficient and employee‑friendly HR experience.

How will you make an impact?

As part of the HR Operations team, you will:

• Organize, update, and maintain employee personnel records and internal HR databases (leave records, buddy info, etc.).
• Prepare and manage HR letters such as offer letters, exit letters, bonafide letters, and employee contracts.
• Coordinate with external partners including PF vendors, insurance providers, and compliance agencies.
• Support and manage end‑to‑end leave & attendance processes.
• Handle employee background verification requests.
• Resolve PF, ESIC, and insurance‑related employee escalations.
• Address HR operations–related employee queries with clarity and promptness.
• Support the payroll team by providing accurate employee data (LOA, sick days, exit details, work schedules).
• Coordinate with procurement and assist with expense submission/approvals.
• Participate in HR projects, audits, and employee engagement initiative.

You will be working closely with HR, Finance, Legal, Payroll, and cross‑functional teams to ensure a consistent and positive employee experience.

Have you got what it takes?

• MBA with 5–7 years of experience in HR Operations.
• Prior experience as an HR Administrator / HR Ops Executive / HR Assistant.
• Hands‑on experience with HRIS / HRMS systems.
• Strong computer skills, especially MS Excel, Word, and PowerPoint.
• Good understanding of labor laws and statutory compliances.
• Experience working with external auditors and managing compliance‑related documentation.
• Experience using ERP systems such as SAP or Oracle.
• Excellent interpersonal and communication skills—email, phone, and in‑person.
• Comfortable coordinating across departments and working both independently and in a team.
• Strong attention to detail, confidentiality, and ownership mindset.
  

  What’s in it for you?

  Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

  Enjoy NiCE-FLEX!

  At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

  Requisition ID: 9772
  Reporting into: Team Lead, HR Operations
  Role Type: Individual Contributor