Above Market Customer Support Associate

Location: Pune
Function: Above-Market Customer Support
Employment Type: Full-time

Work Mode: Hybrid (On-site & Remote)  

About the Role

As Above Market Customer Support Associate, you will provide day-to-day support to global clients by resolving queries, preparing KPI reports, and collaborating with cross-functional teams. This role is ideal for someone eager to learn, grow, and build a career in a data-driven environment.

Responsibilities

• Client Support
  • Respond to client queries promptly and accurately via the client service platform.
  • Act as a connector between local and global teams to ensure timely resolution.
• Reporting & Data Handling
  • Prepare KPI reports and client-ready materials using NielsenIQ data.
  • Extract and format data from internal databases; ensure accuracy and clarity.
• Collaboration
  • Work closely with local and regional teams (Operations, Client Delivery, Commercial) to complete tasks.
• Continuous Learning
  • Stay informed about product updates and enhancements.
  • Support ad-hoc requests from Global Client Services.

• Post Graduate degree: Business, Economics, Management, other related field.
• Strong interest in data-driven work and client service.
• Proficiency in Microsoft Excel, PowerPoint, and Word; Power BI is a plus.
• Attention to detail, strong organizational skills, and ability to meet deadlines.
• Excellent communication skills in English; ability to work in a virtual, multicultural environment.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion