Customer Success Industry Insight Associate

ABOUT THIS JOB

NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.

The NIQ Bulgaria Customer Success team is currently looking for an Industry & Insights Specialist who will be responsible for the specific client Analytical related activities.

RESPONSIBILITIES

• Participating in the NIQ New service model transformation by driving its adoption of tiered client servicing in view of analytical deliverables possible as per credit calculation for the given client based and its investment.
• Building effective relationships with client representatives in joint business planning and its governance taking into consideration client priorities, strategies and targets and assuring implementation of the analytical commitments with actionable and quantified insights, driving elevated and promoted client feedback
• Actively coordinating with client for the planning, production and presentation of analytical materials. Aligning all details with client - brief, deadlines, delivery format, presentation language, audience, place, preliminary draft sharing to client, etc
• Managing daily servicing and enquiries related to analytical questions raised by NIQ FMCG manufacturer clients via NSS and contributing to the achievement of client satisfaction targets. 
• Being available for client calls and meetings related to current market and industry trends and data analytic methods.
• Engaging with client to drive satisfaction with additional analytical materials (local, regional, Thought Leadership) via NSS or during workshops with clients
• Assistance in planning and production of local analytical materials to drive team goals.
• Working with other teams and supporting them when asked with information about the client market performance, retail market dynamics (to client SPOC, sales specialists, Customer Service specialists, regional CBP, client and report liaisons, team leaders, market leader, etc.)
• Assisting our sales experts with covering the production of paid analytical deliverables for one-off or low-tier client without permanent Analytics & Insights specialist assigned
• Being an expert in NIQ products, methodology and FMCG industry trends

• Strong professional communication skills – very good English (written and spoken)
• Analytical and story-telling skills
• NIQ data interpretation

We offer:

• Food vouchers € 62. 
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products. 
• Life Insurance. 
• Multisport card (self-funded by the employee).  
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office. 
• Additional paid leave of 3 days in case of no overdue leave days from previous year. 
• Free access to LinkedIn Learning platform. 

#LI-SG1

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion