Executive, Retail Customer Success (Analytics & Insights)

As Executive, Retail Customer Success, you will be an industry expert, providing dedicated support to retailers in VN. You will collaborate closely with operation, product, platform to ensure that clients are equipped with actionable insights, analysis, and on-time support from NIQ. The analysis can be ranging from assortment/ space, pricing analysis, market share, competition landscape analysis, etc.

RESPONSIBILITIES

• Lead assigned clients and drive daily engagement between NIQ and client.
• Ensure data quality for output and deliver reports and insights to clients (in written and verbal form)
• Support Account Development team to address client business concern with NIQ solutions

Curiosity drives your interest in what moves the market. You find potential in percentages.

Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

• University degree in Business, Economics, Trading or related field
• Passionate in category management, purchasing/ buyer, market intelligence, research analysis or FMCG/ Tech & Durables (T&D) retail industry is an advantage.
• Fresh graduates are welcome to apply or up to 2 years of working experience in Category Management, Purchasing/ Buyer, CMI, Analyst, Market Research, Planning role in Retail industry
• Excellent written and verbal communication; English proficiency is a must
• Highly competent data analysis in MS Excel and visualize in PowerPoint (pivot tables, functions, charts)
• Ability to connect the dots, build analytic story flow and deliver insightful implication for retailers
• Good problem-solving and stakeholder management 
• Customer-oriented with good people skills; you will interact with a diverse group of clients
• Excellent task/ workload planning and time management

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion