Customer Success Transformations Lead
•Cresta· 10h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
10h ago
Nielseniq·12 days ago
Hybrid Role
About the Role
NIQ is investing heavily to deliver our Full View mission, and Consumer Panel Services is at the heart of this transformation. NIQ are seeing a significant increase in the number of clients interested in our enhanced panel proposition and our performance demonstrates the growing appetite across the FMCG client community for integrated solutions and an increasingly compelling ROI proposition.
We are seeking a strategic and influential leader to join our UK team as Expertise & Consulting Director (Maternity Leave cover). This role is pivotal in positioning NIQ as the partner of choice for shopper and consumer insights, driving thought leadership, and shaping advanced analytics solutions. If you are passionate about influencing industry conversations, building senior client relationships, and delivering measurable impact, this is your opportunity to lead.
Key Responsibilities:
Thought Leadership & Industry Influence: Drive NIQ’s reputation as the leading voice in consumer and shopper insights through webinars, social media, and industry forums. Create and deliver forward-thinking content aligned with emerging trends.
Client Engagement & Pitch Impact: Partner with commercial leads to co-create client engagement strategies (servicing pilots, creation and delivery of strategic insights and more) and deliver compelling pitches that increase Consumer Panel win rates.
Expertise Development: Upskill NIQ client-facing teams in insight storytelling and advanced analytics, ensuring best-in-class response to client key business questions that reinforces NIQ’s equity with clients to grow their footprint with NIQ.
Product & Analytics Innovation: Collaborate with Product Leadership and Analytics teams to shape advanced consumer panel solutions, own local packaging, and create client engagement materials that unlock new revenue opportunities.
Cross-Functional Leadership: Work closely with Customer Success, Commercial, and Operations teams to ensure NIQ’s Consumer Panel proposition is fully realized across priority clients.
Ideal candidate would have:
Deep expertise in consumer and shopper panel data (NIQ Homescan, Kantar Worldpanel, loyalty card data).
Proven track record of influencing senior stakeholders and delivering impact through Thought Leadership.
Strong commercial acumen with experience in strategic negotiations and client engagement.
Exceptional communication skills, including public speaking and original content creation.
Strategic thinker with the ability to innovate and solve complex client challenges.
Experience in FMCG insights and advanced analytics solutions.
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion