Customer Success Transformations Lead
•Cresta· 11h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
11h ago
Nielseniq·7 days ago
ABOUT THE ROLE
Customer Success Insight teams at NIQ act as strategic partners to our clients, helping them respond faster to changing market dynamics. We work across FMCG and Tech & Durables industries, transforming complex data into clear, actionable insights that support category strategies and business decisions critical to our clients' success.
We are looking for a motivated Insight Analyst to join our Western Europe Insights Center of Excellence - a team supporting some of the largest global and regional clients. You will collaborate closely with internal stakeholders and external clients in the Western Europe markets, helping them make better strategic decisions based on research, sales, and ecommerce digital shelf data.
In this role, analytical expertise goes hand-in-hand with operational rigor. You will support insight generation and contribute to creating clear, impactful presentations and analyses for clients.
RESPONSIBILITIES
Insight Leadership
Develop a strong understanding of selected categories and industries
Work with complex datasets (including ecommerce shelf and retail measurement data) to ensure accuracy and generate insights
Identify trends and patterns and provide clear insights to support client decisions
Develop fact-based answers to business questions and contribute to providing forward-looking perspectives
Create compelling market presentations with clear storytelling adapted to technical and non-technical audiences
Client Engagement and Collaboration
Build strong relationships with clients and internal teams to shape category strategies and guide decision-making
Support consultants, commercial teams, and other team members on client presentations, meetings, and strategic initiatives
Contribution to NIQ
Participate in internal projects and share best practices
Bring curiosity, accountability, and business acumen to both client and internal initiatives
A LITTLE BIT ABOUT YOU
You have strong analytical skills, curiosity, and a collaborative mindset. You enjoy working with data and supporting clients and colleagues to uncover insights. You’re comfortable operating independently, but you thrive in cross-functional settings where collaboration and shared problem-solving matter. Your proactive approach, structured thinking, and ability to balance insight generation with operational excellence make you a strong contributor to our team.
REQUIREMENTS
University degree in Business, Marketing, Economics, Statistics or a related field
1,5-2 years of experience in Retail, Market Research, Consulting, Product Management, or a similar analytical role
Experience with NielsenIQ and/or GfK data and systems is an asset
Fluent communication in English - verbal and written (at least C1)
Very good command of Microsoft Excel and PowerPoint
Strong analytical skills with high attention to detail.
Ability to manage priorities and deliver projects on time
Strong interpersonal skills and ease of working in a multicultural and virtual setting
#LI-DW1
#LI-Hybrid
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion