Customer Success Transformations Lead
•Cresta· 14h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
14h ago
Nielseniq·7 days ago
Warsaw, Poland, Full-time, Hybrid role
Job Description
ABOUT THE ROLE
Customer Success Insight teams at NIQ act as strategic partners to our clients, helping them respond faster to changing market dynamics. We work across FMCG and Tech & Durables industries, transforming complex data into clear, actionable insights that support category strategies and business decisions critical to our clients' success.
We are looking for a motivated Senior Insight Analyst to join our Western Europe Insights Center of Excellence - a team supporting some of the largest global and regional clients. You will collaborate closely with internal stakeholders and external clients in the Western Europe markets, helping them make better strategic decisions based on research, sales, and e-commerce digital shelf data.
In this role, analytical expertise goes hand-in-hand with operational rigor. You will lead insight generation, shape client narratives, and support smooth delivery processes that ensure high-quality outputs for our clients.
RESPONSIBILITIES
Insight Leadership
Become the trusted market expert in selected categories and industries
Analyze complex datasets (including ecommerce shelf and retail measurement data) to ensure accuracy, consistency, and insight-ready quality
Identify trends, patterns, and growth opportunities; translate them into actionable recommendations tailored to client needs
Develop fact-based answers to complex business questions and provide forward-looking perspectives
Create compelling market presentations with clear storytelling adapted to technical and non-technical audiences
Client Engagement and Collaboration
Build strong relationships with clients and internal teams to shape category strategies and guide decision-making
Partner with consultants and commercial teams on client presentations and strategic initiatives
Mentor more junior team members when needed, supporting knowledge sharing and analytical development
Contribution to NIQ
Participate in/lead internal strategic projects that advance team capabilities and client impact
Bring curiosity, accountability, and strong business acumen to both client and internal initiatives
A LITTLE BIT ABOUT YOU
You combine strategic thinking with hands-on analytical depth. You enjoy working with complex data, uncovering what matters, and shaping narratives that help clients grow their business. You’re comfortable operating independently, but you thrive in cross-functional settings where collaboration and shared problem-solving matter. Your proactive approach, structured thinking, and ability to balance insight generation with operational excellence make you a strong contributor to our team.
REQUIREMENTS
University degree in Business, Marketing, Economics, Statistics or a related field
3+ years of experience in Retail, Market Research, Consulting, Product Management, or a similar analytical role
Previous experience or familiarity with e-commerce is a plus.
Experience with NielsenIQ and/or GfK data and systems is an asset
Fluent communication in English - verbal and written (at least C1)
Very good command of Microsoft Excel and PowerPoint
Strong analytical skills with high attention to detail.
Proven ability to make sound decisions, solve complex problems, and manage priorities in a client-focused environment
Strong interpersonal skills and ease of working in a multicultural and virtual setting
#LI-Hybrid
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion