Customer Success Transformations Lead
•Cresta· 14h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
14h ago
Nielseniq·12 days ago
ABOUT THE ROLE
Customer Success Insight teams at NIQ act as strategic partners to our clients, helping them respond faster to changing market dynamics. We specialize in a wide range of FMCG and Tech & Durable industries, delivering insights and recommendations that are critical to our clients' success.
We are currently looking for a motivated Senior Insight Analyst to join our Western Europe Insights COE team, which supports some of the biggest global and WE clients. In this role, you will work closely with internal stakeholders and external clients, helping them make better decisions based on research and sales data.
RESPONSIBILITIES
Become the trusted market expert in one or more categories / industry segments.
Manage strong relationships with own clients and collaborate with other consultants on preparing client presentations.
Develop fact-based answers to complex client key business questions.
Create and deliver compelling market presentations, providing insights and recommendations that help clients grow their business.
Identify leads for cross-sell and upsell opportunities with the assigned client and product portfolio.
Contribute to the team and NIQ goals by participating in strategic internal projects
A LITTLE BIT ABOUT YOU
You’re a strategic thinker with a strong analytical mindset and a natural ability to build relationships across teams. You thrive on turning complex data into actionable insights, guiding clients toward growth opportunities and helping shape category strategies. Comfortable working independently and mentoring others, you bring curiosity, accountability, and business acumen to every challenge. Your proactive collaboration and market expertise make you a key contributor to both client success and internal initiatives.
REQUIREMENTS
Bachelor’s or Master’s degree in Business/Marketing/Economics/Statistics or related field
3+ years of experience in Retail, Market Research, Consulting, or Product Management
Knowledge of NielsenIQ and/or GfK data and systems is an asset
Fluent communication in English - verbal and written (at least C1 level)
Very good knowledge of Microsoft Excel and PowerPoint
Robust analytical skills and attention to detail
Ability to make sound decisions and resolve problems in a highly client-focused manner
Strong presentation and communication skills
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Strong interpersonal skills and ease of working in a multicultural setting and a virtual environment
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Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion