Customer Success Transformations Lead
•Cresta· 13h
🎧 Support⏰ Full-time🎯 Lead / Principal🇺🇸 USA
13h ago
Nielseniq·2 months ago
Hybrid / Oxford, United Kingdom
At NIQ Consumer Panel Services, we’re committed to delivering the Full View of shopper
behaviour to our clients. As businesses increasingly seek deeper insights to stay ahead, our
Homescan panel data—capturing real shopper behaviour—has never been more valuable.
We’re looking for a curious, analytical, and client-focused individual to join our Consumer
Analytical Solutions (CAS) team. This role is perfect for someone who thrives on solving
complex business challenges using real-world data, combining behavioural insights with
attitudinal surveys to deliver powerful, actionable solutions.
You’ll be responsible for designing, managing, and delivering some of the most impactful
analytical projects we offer—helping clients unlock growth through a deeper understanding of
their consumers.
Key Responsibilities:
• Develop and demonstrate a high level of expertise in panel data and its advanced
applications.
• Build a network across customer success and sales teams to educate, evangelise and
stimulate valuable analytical shopper opportunities
• Identify, qualify, and close analytical project opportunities using CPS data.
• Design tailored research approaches, including surveys, to meet specific client needs and collaborating with internal modelling and scripting teams to ensure smooth project execution.
• Deliver compelling insights and recommendations to clients and internal stakeholders.
• Build strong relationships across customer success, sales, and expert teams to drive
analytical opportunities. Champion the integration of behavioural and attitudinal data to solve client challenges.
• Work cross-functionally across NIQ to ensure the right solutions are brought to the right
clients at the right time.
What We’re Looking For:
• Proven experience with consumer or shopper panel data, ideally within the FMCG
sector.
• Strong analytical thinking and problem-solving skills and demonstrated ability to translate data into meaningful business insights.
• Excellent communication, storytelling, and presentation skills and a consultative approach to client engagement and solution design.
• Strong planning, project management, and stakeholder engagement capabilities and a collaborative mindset with a track record of delivering results through others.
• Ability to build and maintain strong internal and external relationships at all levels.
If you're passionate about turning data into insight and insight into action, and you love working
with real shopper behaviour to solve real business problems—we’d love to hear from you
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion