CRM Assistant

Key Responsibilities:

• Support the execution of CRM campaigns
• Design and build emails using drag and drop editors (e.g. Klaviyo, Dotdigital, Mailchimp, Emarsys)
• Ensure all email templates follow brand guidelines and are optimised for deliverability
• Proof and QA email campaigns to ensure 100% error-free execution
• Assist with client support
• Generate basic reports and analyse data
• Provide administrative support to the CRM team

Technical Skills:

• Basic understanding of CRM tools (e.g., Klaviyo, Dot Digital, Mailchimp, Emarsys)
• Basic graphic design skills
• Basic GA4 proficiency
• Basic data analysis

Qualifications:

• Bachelor’s degree in Marketing, Business, or related field
• Experience with email campaign execution and design
• Basic CRM certification (e.g., Klaviyo or Dotdigital) preferred
• Strong communication and organisational skills
• High attention to detail and accuracy
• Passion for learning

KPIs:

• Accuracy and speed of email campaign delivery
• Timeliness and accuracy of report generation
• Accuracy of basic segmentation
• Task completion rate