Client Due Diligence (CDD) Manager

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

The Client Due Diligence Manager (Onboarding) is a key member of payabl.'s newly established CDD Team, responsible for standardizing and optimizing the global onboarding process across all products and entities. By centralizing due diligence activities previously managed across different teams and locations, this team enhances operational efficiency, regulatory compliance, and risk monitoring—supporting payabl.’s continued growth as a global payment solutions provider.

In this role, you will oversee the end-to-end due diligence process for new merchants, partners, and third parties, ensuring full compliance with relevant regulations. As the primary client contact during onboarding, you will work closely with internal stakeholders across Sales, Customer Success, AML, Product, Risk, and Finance to facilitate seamless and compliant onboarding experiences.

Success in this position requires critical thinking, autonomy, and the ability to handle complex cases while building strong relationships with both internal teams and external partners.

Location: Vilnius Office
Reporting to: Chief Regulatory Officer

What You’ll Do:

• Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately.
• Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis.
• Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met.
• Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed.
• Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies.
• Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations.
• Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners.
• Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance.

Who you are:

You are a detail-oriented, analytical professional with a strong background in compliance and due diligence. You have a deep understanding of CDD/KYC frameworks, regulatory requirements, and risk assessment methodologies. You can work autonomously while managing multiple priorities and communicating effectively with stakeholders at all levels.

What we are looking for:

• 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments.
• Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania.
• Experience handling B2B clients, particularly in banking and acquiring sectors.
• Ability to explain compliance requirements clearly and manage client relationships.
• Confident working autonomously and making decisions when needed.
• Proficiency in screening tools, risk assessment frameworks, and case management systems.
• Strong analytical skills with the ability to multitask and act quickly.
• Proactive and results-driven, with a positive approach to overcoming challenges.
• AML certification (e.g., CAMS or equivalent) will be a huge plus.

The perks of being a payabl.er:  

• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
• Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth. 
• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
• Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

🚀 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team (30-40 min).

Technical Interview: A 1 hour interview with the Chief Regulatory Compliance.

Final Behavioral Interview - Focused team fit, with participation from the Head of Talent Acquisition, and CDD Lead.

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy