Workflow & Transition Delivery Manager - 12 month FTC

The Transitions team plays a critical role in the management, onboarding, and delivery of client transition projects into PIC’s operating model. This includes managing a complex ecosystem of suppliers across legal, actuarial, operations, administration, printing, and communication functions.

You will be reporting to the Programme Manager and play a pivotal role in ensuring that project delivery meets PIC’s exacting standards.

Key duties:

• Develop, lead, and manage workflow coordination across multiple transition projects.
• Defining and embedding standard operating procedures and best practice workflow controls for all projects.
• Act as a key liaison between internal teams and external suppliers to ensure timely handoffs and effective communication.
• Defining and embedding standard operating procedures and best practice workflow controls for all projects.
• Responsible for the maintenance of workflow dashboards, trackers and controls logs for programme management visibility.
• Prepare comprehensive reports reflective of the intended audience