Onsite Solutions Consultant

Popmenu is redefining how restaurants engage with technology — from powerful marketing tools to integrated online ordering and front-of-house automation. As we build deeper, more strategic partnerships with our clients, we’re rethinking how we support them from day one through long-term growth.

We’re hiring an Onsite Solutions Consultant to own the full client lifecycle — from implementation to ongoing success, retention, and expansion. This hybrid role combines hands-on implementation, strategic account management, and in-person consulting for our local market.

You’ll be the client’s primary partner from kickoff onward, ensuring alignment, adoption, and measurable business impact. As the face of Popmenu in the field, you’ll play a critical role in strengthening relationships, improving platform performance, and turning clients into long-term advocates.

Client Success Management & Growth

· Drive adoption of Popmenu tools with a focus on tangible outcomes: increased orders, revenue, and guest engagement

· Serve as the long-term strategic partner for a portfolio of 100+ clients post-onboarding.

· Own client health, retention, renewals, and expansion opportunities.

· Lead regular check-ins and business reviews tailored to client size and maturity.

· Translate performance insights and ROI data into clear recommendations and action plans.

· Build multi-threaded relationships with client stakeholders to strengthen retention and reduce churn.

Onsite Consulting & Enablement (Local Market)

· Spend up to four days per week onsite with existing Popmenu clients in the local North Georgia / Atlanta market.

· Partner with Growth and Client Experience teams to schedule and execute high-impact onsite visits.

· Deliver in-person training, troubleshooting, and optimization to maximize client success.

· Act as Popmenu’s on-the-ground expert, resolving issues in real time and strengthening trust.

· Identify upsell opportunities and proactively address churn risks during onsite engagements.

Primary onsite focus areas include:

· Offer creation and management.

· Follower importing.

· Email and text campaign execution.

· Menu photography and visual optimization.

· POS integration and troubleshooting.

· ROI data sharing and interpretation.

· End-to-end platform training and best practices.

Requirements

What You Will be Responsible For:

· Reducing churn and increasing expansion driven by onsite engagement.

· High-volume, effective outreach across large client portfolios.

· View you as a trusted advisor, not just a point of contact.

· Strong net retention and clear client growth stories.

· High adoption of platform features by day 90.

Benefits

What We’re Serving:

- Genuine Core Values: We asked our employees what’s most important to them in the workplace and carefully sculpted our 4 core values to truly represent our company culture. On a quarterly basis, peers recognize each other for exemplifying our values with what we call “Super Booms”.

- Giving Back: In addition to our larger partners such as the Giving Kitchen, our culture champions (aka “Super Boom” winners) pick a cause they are passionate about, and we make a donation in their name.

- Visible Growth and Development: There is no way to avoid personal growth in a start-up! We keep innovating and improving and our team members keep growing as well.

- Company Ownership: When we say, “Act Like an Owner”, we put our money where our mouth is! Every single team member receives meaningful company equity options because we recognize that every role is important for our success.

- Benefits for the Whole Family: Along with the typical medical, dental, vision, 401K benefits, we’ve got your furry family members covered with our Wagmo Wellness Plan.