At Portage Point Partners (Portage Point), you are not a cog in a legacy machine, you are shaping strategy, influencing outcomes and being rewarded for driving impact. Backed by New Mountain Capital, Portage Point is recognized for accelerated growth and is consistently featured in rankings from Inc.5000, The Financial Times and Consulting Magazine. This recognition is a testament to our focus on excellence, intensity and pace and ability to attract blue chip talent committed to delivering best-in-class outcomes. Our cross-functional platform spans the full business lifecycle and offers middle market clients integrated solutions across Transaction Advisory Services (TAS), Valuations (VAL), Transaction Execution Services (TES), Office of the CFO (OCFO), Performance Improvement (PI), Interim Management (IM), Investment Banking (IB) and Turnaround & Restructuring Services (TRS). The Delivery Enablement (DE) team powers Portage Point’s growth as a scalable, high-quality operational backbone. Including Marketing, Commercial Strategy, Talent Acquisition, Human Resources, Delivery Excellence, Accounting & Finance and Data Analytics, the DE team drives excellence, efficiency and automation across every practice line.
The Vice President, Delivery Excellence (DX) role at Portage Point represents a unique opportunity to assume a wide range of responsibilities and make a significant impact. The Vice President, DX will report to the Director of DX and work alongside the CEO, COO and Practice Line Leaders to create, support and improve delivery capabilities, approaches, frameworks and roadmaps. This Vice President will lead engagement conversions and kick-offs, manage operational areas like resourcing, pricing, data and quality with the goal of driving development of delivery playbooks and best practices. If you thrive in a high-performance culture and want to help build the future of a rapidly growing consultancy, this is the right role for you.
Responsibilities
- Leverage specialist knowledge in one or more of the following – go-to-market / organizational effectiveness / operational excellence / transaction execution services / strategic finance – contributing to client engagements approximately 20% of the time in an advisory and implementation capacity
- Manage existing and develop new standard operating procedures (SOPs), delivery playbooks and frameworks to create efficiencies, ensure quality and deliver a consistent client experience
- Support quality control across varies client engagements
- Identify opportunities for continuous improvement in internal operating model, through processes, policies and technologies to increase speed to impact, pace and excellence
- For identified improvement initiatives, display end-to-end ownership from identification through full implementation
- Support data management and resource sharing through knowledge management systems
- Facilitate engagement conversion and new engagement onboarding processes from engagement letter generation through new engagement onboarding and kickoff activities
- Facilitate engagement offboarding including codifying learnings and deliverables into new and / or updated delivery playbooks, frameworks and SOPs
- Support engagement staffing processes and systems as needed
- Lead change management efforts ensuring Delivery Excellence outcomes are adopted across practice lines and team members
- Share and manage best practices and support internal trainings where required
- Contribute to creating a high-performing and inclusive culture
Qualifications
- Bachelor’s degree from a top undergraduate program
- Located in or willing to relocate to Chicago or New York
- Invested in a team-based culture and motivated to collaborate in office four days per week
- Six plus years of experience in a professional services delivery enablement or client engagement management role
- Technical or specialist knowledge in a client service capacity in go-to-market, organizational effectiveness, operational excellence, transaction execution services and / or strategic finance
- Project experience with turnaround and restructuring services preferred
- Proven ability to establish and grow relationships at all levels within the organization
- Creative, strategic thinker who continually seeks way to improve systems and processes
- Ability to uncover insights that will help drive quality and speed to impact
- Strong organizational skills and ability to prioritize and complete simultaneous projects
- Experience working independently and within cross-functional teams in a collaborative, professional environment
- Superior written and verbal communication skills, including executive-ready presentation and reporting skills
- Proven ability to thrive in lean, fast-moving teams
- High attention to detail, responsiveness and ownership mindset
- Track record of success in high-pressure, client-facing environments
