Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable.

Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview

The Executive Assistant is a critical partner to the leadership team at Promise. This role exists to create leverage: you make it easier for leaders to focus on decisions, customers, and outcomes by managing the operational flow around them. You anticipate needs before they surface, solve problems quickly, and bring clarity and structure to fast-moving work.

You will play a key role in how our leadership team operates day to day. You will independently manage complex calendars, coordinate internal and external meetings, prepare leaders for what is coming next, and ensure follow-through on commitments. This role requires sound judgment, discretion, and responsiveness, especially when navigating shifting priorities or time-sensitive requests.

Promise moves quickly and solves real problems for real people. You will thrive in this role if you are proactive, steady under pressure, adaptable, and energized by helping others succeed.

What You’ll Do

• Create order in a dynamic environment by managing calendars, priorities, and meeting flow for 5–6 leaders

• Make independent scheduling decisions based on a deep understanding of each leader’s priorities, working style, and peak productivity windows

• Ensure meetings start with clarity by preparing agendas, confirming attendees, coordinating materials, and capturing follow-ups

• Strengthen cross-functional execution by coordinating with internal Promisers and external partners to move work forward

• Provide backup support across the leadership team as needed, including urgent scheduling, confidential requests, travel coordination, and high-stakes communications

• Coordinate travel that supports efficiency and minimizes friction, including itineraries, logistics, and real-time adjustments

• Create leverage for leaders by identifying bottlenecks, filling operational gaps, and stepping into projects where extra support is needed

• Support a culture of clarity and consistency by modeling communication norms the organization relies on—timely updates, context-rich messages, and proactive problem solving

• Represent Promise with professionalism in all interactions, especially with external partners and stakeholders

• Adapt quickly to changing priorities and handle after-hours needs when critical work or urgent requests arise
  

What Will Help You Succeed

• Operational excellence and strong attention to detail

• Proactive problem-solving and sound judgment

• Clear, concise communication

• Calm under pressure and adaptable to change

• Fluency with Google Workspace and comfort learning new tools

• A team-first mindset aligned with Promise’s mission and values

Company Benefits

• 100% paid health coverage

• Generous PTO and sick leave

• Lunch, snacks, and coffee provided

• Company retreats

• Opportunities to travel and see the impact of your work

• Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.