At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Architect (Jira)
PXE Strategy Realization Office
Why We Have This Role
The Strategy Realization Office is looking for a new team member who will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. Initially, you will be responsible for defining and driving the technical cleanup of our Jira environment, which requires a significant focus on reducing clutter and standardizing configurations and data. This role will then transition to designing and managing internal technical solutions that sit at the intersection of strategy and execution for future PXE transformation initiatives. As a bridge between business requirements and technical implementation, you will ensure our internal systems are designed to meet our company goals and drive value through operational excellence.
How You'll Find Success
- You enjoy owning internal technical solutions to drive better business outcomes.
- You are a skilled generalist who thrives in fast-paced, ambiguous environments with a high degree of curiosity and self-motivation.
- You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
- You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
- You are comfortable facilitating workshops to co-create optimized systems.
- You are organized and enjoy juggling multiple priorities at once.
How You'll Grow
- You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
- You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
- You will have continuous exposure to senior leaders within the PXE organization.
Things You'll Do
- Own the programmatic implementation of the Jira clean-up initiative, partnering with multiple teams for technical implementation, which includes managing the reduction of outdated projects, user groups, and custom fields.
- Standardize issue type names and schemes to align with defined business processes, retiring unused or redundant issue types to enforce a consistent taxonomy.
- Conduct a comprehensive audit to identify and recommend inactive or obsolete Jira projects and user groups for archiving or deletion.
- Identify unused or rarely used custom fields for archival/deletion and help establish a governance process for all future field creation.
- Support PXE-wide transformations with internal technical solutions and act at the transformation SME for integrations with PXE’s Jira environment.
- Design end-to-end processes that leverage best practices and fully utilize system capabilities to achieve critical business outcomes.
- Collaborate closely with business stakeholders to understand their goals and translate them into detailed technical requirements for implementation.
- Manage projects in partnership with implementation teams to ensure the design is fully delivered, managing risks, milestones, budget, and timeline.
- Train employees on new tools, systems, and processes as needed.
What We're Looking For On Your Resume
- Bachelor's Degree in Business, Information Systems, or a related field AND 9+ years of work experience.
- 4+ years working in a Product, Tech, and/or Engineering organization.
- Direct experience with Jira administration, configuration, and cleanup/migration efforts. Experience with Aha, ServiceNow, and Salesforce is a plus.
- Track record of managing complex business programs, including implementing organization-wide improvements and optimization.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
What You Should Know About This Team
- Newly formed team that is highly trusted by C-suite.
- Team of highly skilled business operations generalists and problem solvers.
- Collaborative creators with a keen ability to collaborate effectively.
- Expert communicators to key business stakeholders
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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