Enterprise Sales Development Representative

Relay is a cloud-based technology platform that helps frontline teams improve communications, increase employee safety, and improve their productivity. Relay helps frontline teams digitally transform their operations with the modern tools which supports actionable real-time data needed to track performance and improve their operations. Software has not yet transformed the frontline world, and we're on a mission to change that. We’ve experienced tremendous growth in our 5 years as a B2B company, and continue to expand our Raleigh, NC based sales team as a result!

We are adding an Enterprise SDR to our team to help accelerate this mission and drive growth by focusing on the casino segment, one of our fastest-growing and largest segments within the hospitality vertical.

This role is a tremendous opportunity to influence the growth trajectory of a scaling startup alongside a fast-paced, veteran team. This person will be a leading contributor on a growing sales team, responsible for guiding Relay’s expansion and gaining a foothold in the strategic casino market.

Your role will be to seek new business opportunities by contacting and developing relationships with potential customers, specifically focusing on casino and gaming industry stakeholders. Success in this role is defined by your ability to generate leads and make contact with key decision-makers and champions within our named target list. Responsibilities will include representing the company at relevant live events and trade shows, as well as prospecting into strategic accounts.

This role will be based in our Raleigh, NC headquarters.

Up to 20% travel may be required.

Relay is not offering employer based sponsorship now or in the future for this role.

Job overview: To succeed in this role, you should have previous experience developing leads from marketing campaigns and hitting outreach-driven quotas that impact revenue. You will be instrumental in navigating the complex sales cycle of the casino industry, requiring a balance of volume-based outbound activity with a strategic, account-based approach to secure key relationships. You will use your communication skills to cultivate strong relationships with customers, from the first point of contact through the hand-off to the Account Executive. If you are motivated, results-driven, and enjoy working in a team environment, we'd like to meet you.

Ultimately, you will boost sales, help Relay achieve its revenue targets, and contribute to our long-term growth in this critical market.

What you will do:

• Execute a volume driven outbound strategy targeting decision-makers at casinos and gaming properties.
• Conduct high-level discovery calls with potential clients to identify their operational challenges and communication needs.
• Proactively research and prospect into strategic casino accounts to identify key stakeholders and business champions.
• Qualify leads from marketing campaigns as sales opportunities.
• Create decks and presentations to help sellers present Relay's tailored offerings to potential clients.
• Schedule meetings or calls between prospective clients and our Account Executives.
• Stay up-to-date with industry trends, products, and new pricing plans specific to the casino market.
• Help develop processes and reporting to ensure we are appropriately measuring progress and opportunities.

What we look for:

• Proven work experience as a Sales Development Representative, Business Development Representative/Specialist, Sales Account Executive or similar role with enterprise or strategic prospects and clients
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving sales quotas
• Experience with CRM software
• Understanding of and experience meeting and exceeding sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations
• Strategic prospecting skills and the ability to conduct deep market research to identify key stakeholders and champions within target accounts
• Facilitates email campaigns
• Ensures alignment with overall sales strategies

Why Join Relay?

• Make a Tangible Impact: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers.
• Be Part of a Winning Team: We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech.
• Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.
• Embrace a Vibrant Culture: With 200+ team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.
• Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3+ days per week.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.