The Accounts Receivable & Collections Specialist is responsible for ensuring that the company hits overall cash targets. The role will help to forecast incoming cash on a daily, weekly and monthly basis and give input into company level OKR setting. The role will use critical thinking to negotiate with customers and make decisions on a case by case basis to maximize cash collections. As a senior member of the team, this role will write playbooks of collections strategies for various use cases and align our systems and team members to execute on those playbooks at scale. This role will have a major focus on scaling our current cash collections effort to include automated dunning messages and syncing data across our CRM, ERP, and other systems with customer information.
The ideal candidate has a strong foundation in order to cash processes (with a focus in Cash Collections) at fast-paced and high growth companies. This role requires critical thinking, solving challenging cases, and making important business decisions regarding cash.
How you'll add value:
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to understand where we can and should enforce our legal terms
- Apply open credit memos to open customer invoices.
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitating approved payment plans and executing new due dates in system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies
What you'll need to be successful in this role:
- 3+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls
Compensation
- Compensation for this position is $288,000–$432,000 MXN annually, depending on experience
