Customer Service Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a leader in education and training, focused on delivering high-quality online courses and real-time lectures. They are committed to providing a seamless experience for both customers and faculty, supported by a collaborative, team-oriented environment that values service quality, accuracy, and continuous learning.

Location

Fully-Remote | Weekdays 9:00 AM – 6:00 PM CST / Occasional weekend work

Role Overview

The Customer Service Representative will support customers and faculty by providing timely, professional assistance across multiple communication channels. This role focuses on ensuring smooth access to online courses, responding to inquiries, and maintaining accurate records while delivering a positive and supportive customer experience.

Key Responsibilities

Customer Support

• Provide prompt and courteous support via email, chat, and phone

• Engage with customers in a friendly, professional manner while actively listening to their concerns

Inquiry Management

• Answer phone inquiries and respond to website form submissions

• Handle general customer inquiries related to course approvals, receipts, and certificates of attendance

CRM & Documentation

• Track and log customer interactions within Salesforce CRM

• Maintain accurate, organized, and up-to-date records

Collaboration & Communication

• Collaborate with management to stay informed on new services, policies, and procedures

• Provide support aligned with established customer service policies

Qualifications

Experience

• Experience providing customer support via email, chat, and phone

• Experience working with CRM systems

Skills

• Excellent written and verbal communication skills in English

• Strong organizational skills and attention to detail

• Comfort working primarily from a computer using email and customer service tools

• Ability to manage multiple tasks accurately

• Collaborative mindset and ability to work effectively within a small team

What Success Looks Like

• Efficient assistance with live course access and minimal disruptions

• Consistently positive, professional customer interactions

• Accurate CRM documentation and clear internal communication

• Strong collaboration within a supportive, detail-oriented team

Opportunity

This role offers the chance to make a meaningful impact on the customer experience within the education and training space. You’ll join a supportive team environment, expand your customer service skill set, and contribute directly to smooth course delivery and customer satisfaction.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets