Scalesource 1·2 months ago
Job Title: Customer Success & Operations Coordinator
Location: Remote (Work from Home)
Schedule: 40 hours per week
Employment Type: Independent Contractor
Salary: $1,200 USD per month
Time Zone: Must be available during US business hours (CST, EST, or PST)
About This Role
We're seeking a highly organized and personable Customer Success & Operations Coordinator to serve as the operational backbone of our business. This multifaceted role combines customer service excellence with critical behind-the-scenes coordination—you'll be the friendly voice customers hear first, while also managing permits, scheduling utility locates, coordinating appointments, collecting payments, gathering reviews, and supporting our sales team with administrative tasks. The ideal candidate thrives in a dynamic environment, enjoys variety, and takes pride in keeping multiple priorities moving smoothly from initial customer contact through project completion.
KEY RESPONSIBILITIES
Customer Service & Phone Support (High Volume)
Permit & Utilities Management
Review & Feedback Collection
Administrative & Sales Operations
Social Media/Marketing