Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
Requirements
This is a 12 months fixed term contract role to cover maternity leave. We are looking for an experienced product marketing professional to join our team during an exciting phase of global growth. This role gives you the chance to build on our existing initiatives, put your plans into action, and have visible impact. Let's go on the journey together.
What you will be doing
- Collaborate with product management and in-market teams to develop product positioning and messaging that resonates with our target buyer personas.
- Create and deliver product marketing and sales support collateral, including digital sales tools and templates for internal and external stakeholders.
- Understand and support our partner sales network, empowering them to be an effective channel to end customers.
- Develop, deploy and maintain a channel sales knowledge hub and spearhead the education program around new features in the market.
- Implement a structured customer engagement program that brings them on our journey of innovation.
- Manage our Customer Advisory Group program, building effective 2-way engagement between customers and our leadership team.
- Act as a go-to resource for our customer-facing teams to create material that supports customer retention and new sales.
- Be the market intelligence guide on our buyers, who are they, how they buy and their key buying criteria.
- Understand the competitive landscape—be an expert on our competition and how they are positioned.
What you will bring to the team
- Product or partner marketing experience in B2B SaaS environment
- Track record of developing and supporting successful channel partnership strategies
- Experience leading the development of customer engagement programs.
- Exceptional communication and copy-writing skills, with the ability to create knockout presentations and written content
- Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
- Business Travel or Expense management industry knowledge is desirable
Benefits
At Serko, we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.
Some of the benefits of working at Serko are:
- A competitive base salary and discretionary incentive plan based on individual and company performance
- KiwiSaver covered with employee contributions matches up to 3% of salary, and life insurance.
- Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
- Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners' 3 weeks of paid leave.
- Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your career pathways.
